TreadsReviews of treads.app

Response from Treads· May 24, 2023

Hi Aureliano, Thank you for sharing your feedback. Our primary goal is to ensure your safety and satisfaction. The recent improvement in our process, which includes asking specific questions and requiring pictures of your tires, is designed to serve this purpose. By getting a clearer picture of the condition of your tires beforehand, we can more accurately determine if a repair is possible or if a replacement is necessary. This not only saves you time by avoiding unnecessary service appointments but also ensures we can provide the best service possible by having the right solution ready - be it a repair or a new tire. We sincerely apologize if this new process has caused any inconvenience, and we value your feedback as we continue to refine our services. Your safety and satisfaction remain our top priority. Thank you for your understanding and continued support.