True BotanicalsReviews of truebotanicals.com

They don’t answer you back there’s no human beings available they tell you that they will chat with you, but it’s a bot when you contact them saying you have a problem with one of their products they don’t help

Have been using product now for 1.5 years, nearly 70, still have some redness in certain areas. By and large, the total lack of customer service has changed my direction. After ordering cleanser, changing my subscription for oil to go out another month, both came and when I tried to call, and email several times was meet with not one response. SO I am looking at new skincare systems, a company needs a customer service or you just sink eventually. This is my second experience with very bad customer service with this company. So sad.

Aging can make things complicated for figuring out a new skincare regimen. While True Botanicals is pricey, I find that the products go a long way. More importantly, they have given new life to my skin in a way no other products have that I tried over the last three years. The ingredients are high quality, natural, potent, and just feel good. My favorites are the ginger cleansing balm, calming face oil, and the microbiome enzyme essence.

I ordered one of their products for my wife as a gift. The bottle arrived only half full. I emailed them to ask if that was normal and if not could they send a replacement. Without any further questioning they sent a replacement product that was full on arrival. They were very friendly in communications, responsive, and respectful. They earned a loyal new customer.

The products are very nice but also very expensive. Based on my recent experience, in my opinion, the marketing on a current marketing offer was misleading. For example, their current Chebula Serum Offer -- while pushing for subscription -- this offered a bottle of the Chebula Serum, bottle of facial cleanser, and a 15 ml bottle of the Pure Radiance Oil (as per their marketing and photos for this offer). However, when I received my order, the radiance oil was not a single bottle, but three tiny sample bottles of the oil which I found to be misleading. I was unhappy with these sample bottles instead of receiving the expected bottle of oil, as per their marketing photos for the offer. These tiny sample micro bottles are annoying and not practical to deal with and use. The offer does not state it will be 3 tiny sample bottles of oil. One would expect from the photos it will be in one bottle. I wrote to them about it and was never contacted back to provide an explanation or to justify the difference.