Virginie D.
Posted
Two orders. $295.62 paid. Nothing delivered. No refund.
Two orders. $295.62 paid. Nothing delivered. No refund. I placed two orders with TrueFeat, one on March 10, 2026 and another on May 12, 2026, for a total of $295.62. Neither order was ever delivered. I contacted TrueFeat repeatedly. Despite my requests, I was never provided with valid tracking information showing that either order had actually been shipped or delivered. On August 21, I formally requested a full refund for both undelivered orders and gave the company five business days to process it. That deadline passed. No refund. No response. I have now had to dispute the transactions with my bank and report both undelivered orders to Shopify. Based on my experience, I would strongly recommend that consumers think very carefully before placing an order with TrueFeat. One star is already too generous.



