Trusted CasketsReviews of trustedcaskets.com

Response from Trusted Caskets· Feb 5, 2022

Just so you know, in the US, you can be prosecuted for defamation and similar false statements. We value our reputation and always treat our customers with respect and great care.

Response from Trusted Caskets· Mar 6, 2021

Hello, Sorry for your experience. According to the carrier's records and the tracking number, the casket was at the destination terminal on time. Additionally, on the signed by the representative of your funeral home proof of the delivery indicated, that they confirm that casket has no damages at the moment of the delivery, and delivered in good order. Could you please provide us with a photos or any proofs of the damages, so we can investigate this case. Regards, Trusted Caskets.

Response from Trusted Caskets· Sep 21, 2020

Hello Jeannette, We apologize for the delay in delivery. As you mentioned, there is a massive wildfire on the West Coast from where the casket was shipped. We dispatched your casket with one of the shipping companies on the same day you placed your order as planned. Unfortunately, we or the carriers cannot control such natural disasters like fires, and according to the carrier, several roads, and cargo terminals were just closed due to wildfires, so they had to spend an extra day on delivery. We warn our customers about possible delays in the event of such natural disasters in our shipping and return policy. We always recommend placing orders in advance to have a couple of extra days just in case. We apologize for any inconvenience caused.

Response from Trusted Caskets· Apr 17, 2020

We are sorry about your experience. We always check all the caskets before ship them from our warehouse to funeral homes. During delivery, your funeral home conducted a detailed inspection of the casket you ordered, they accepted it and signed the delivery receipt with mark "Casket in a good shape". This kind of inspections is our normal practice that every funeral home performs to be sure the casket is in good quality and with no damages or defects. Funeral homes never accept the caskets if there any kind of defect found or product in a bad shape. We can assure you that at the time of delivery the casket was in perfect condition. Unfortunately, sometimes funeral home workers do not handle the caskets with due care, and sometimes they can scratch it or, in this case, damage the sticker you are talking about. Regarding the sticker, by the law, all the products you buy anywhere have to indicate the place of manufacture. This kind of stickers "made in..." usually you can see on any products you buy, like Electronic, Furniture, Food, etc. These small stickers specially designed to be easily removable, they do not live any marks or glue on the casket surface. Usually, funeral homes or clients remove those stickers after casket is received along with the packaging. So the question about why your funeral home left it on the casket is better to address them directly. Regarding your attitude to products made in China - today about 80% of all funeral products sold in funeral homes in the USA are made in China. Moreover, most of the leading brands of electronics, furniture, textiles, and many other household items are nowadays also made in China. We sell exactly the same products that are sold in funeral homes, the only difference is that when you buy them directly from us, you get it without the margin. We offer the same products of the same quality as funeral homes, but we offer them at a much lower price. Additionally, we offer a quality guarantee for all our caskets, and if for any reason you find any kind of defect, we always exchange the products for free or return the money at the first customer's request, but you never asked us about that. I believe that, unfortunately, you became an involuntary victim of the careless or dishonest service of the funeral home workers, and therefore you have the wrong impression about our company and our products. Regards,    CEO and Founder of Trusted Caskets Tim N.