Roula S.
Posted
No product delivery. No customer support.
I have been waiting nearly a month for my order. I have reached out 3 different times with no response. So disappointed. I want a refund and to forget about this company.
Poor
25 reviews
Tryvanera is listed under Personal Care.
Tryvanera (tryvanera.com) has 25 customer reviews on Consumer Courier, with an average rating of 2.2 out of 5.
Showing 17 reviews with 1 star · Clear filters
Roula S.
Posted
I have been waiting nearly a month for my order. I have reached out 3 different times with no response. So disappointed. I want a refund and to forget about this company.
Kyla S.
Posted
SCAM! I ordered through TikTok received a confirmation # still no package or response
Response from Tryvanera· Jun 8, 2026
Hi Kyla- We do not sell on TikTok shop. Please remove this review asap. Thank you.
Kitty
Posted
I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of emails and nothing completely nothing. Do not order here this is a scam.
Response from Tryvanera· Jan 12, 2026
Hi- We do not have any customer with your name or any emails about an order placed on Christmas day. This appears to be either a review for another business or a competitor leaving a bad review on our account. We have requested more info from the customer as well as reported to Trust Pilot. Thanks.
Klesia G.
Posted
Bought a castor oil pack. Package never came, emailed multiple times over the course of months and responses were few and very far between. When I did get responses, they were odd and seemed AI generated. Received no help whatsoever about locating my package and asked for a return. Still have not received either my money back or package. It had been 8 months. Decided to write this review because this is not okay, bad service, bad experience. Not cool guys 👎🏼.
Response from Tryvanera· Dec 19, 2025
Hi Klesia- We do not have anyone with your name in our system anywhere. Are you sure you ordered from us? If you can provide your order number, we're happy to help immediately. However, it would seem that you did not order from Vanera. Please let is know. Thanks!
lily
Posted
NEVER BUY FROM HERE!!!!!! i ordered two pairs of ugg shoes about two months ago never received them although they said i did when i didn’t! i have been scammed over £60! i have tried reaching out 5 times after. i being polite asking to a refund and have not been answered. Its a SCAM!!!
Response from Tryvanera· Oct 7, 2025
Hi Lily, We do not sell Uggs so you have us confusion with another company. We'd request that you check this and remove this review that does not apply to our company. Thank you!
Momo K.
Posted
You replied that you refunded my order number 50034 ( tracking number 6052925715567). Please stop lieing you never refunded me!!! Do you even have proof of this lie?? That money is peanuts…. Honesty is everything
Wendy G.
Posted
I have been using Vanera caster oil and had this on subscription but I have tried to cancel this but their website does not want you to do that so the message everytime says try later!! I have sent many emails but had no response. Be careful if you take on a subscription.
Response from Tryvanera· Aug 18, 2025
Hi, your subscription was canceled the same day requested and a confirmation sent too. Please check your email. Thanks!
Ilse Gysel V.
Posted
STOP !!! DO NOT ORDER HERE !!! Never got the package I ordered and paid over 130 euros for. Been batteling via email since may, still no solution. They do not even provide an official invoice, is that even legal???
Response from Tryvanera· Aug 18, 2025
Hi, we sent you tracking for your order as well as the last mile carrier tracking to retrieve the package. Despite the package showing delivered, we resent the package at our expense again as well as the requested order confirmation. This review does not seem terribly fair or accurate. We are happy though that you received the shipment.