Poor
9 reviews
TvibexEstablished in 2020, Tvibex has extensive experience in the automotive industry. We specialize in providing car accessories to online retailers, car accessory shops, motor factories, and market traders across the USA and Canada.
Tvibex (tvibex.com) has 9 customer reviews on Consumer Courier, with an average rating of 2.9 out of 5.
9 approved reviews, newest moderated first
David
Posted
I've never heard of this company and I was worried about product quality. Not skeptical any longer the product was fantastic.
Response from Tvibex· Jul 18, 2025
Thank you for your support! We’re glad you love our product!
Ray R.
Posted
10 days after ordering I needed to reach out to them asking for an update because I didn't receive ANYTHING from them. They responded with a tracking number, which only stated created, not shipped. Since I had ordered several other things that day, and had already received most of it, or at least had an ETA, I was concerned! Several days later, i asked again, and just kept getting excuses that didn't even make any sense! I told them I would give it a couple more days, then I would probably cancel order or dispute it with CC. They responded by making more excuses and said they would credit half my purchase amount back. But still offered no update and an expected delivery? I just want the products I ordered, or at least know whenbi would get them??? Half my money back doesn't solve either of those?!?!? Update: because of response! Wow! That response should scare everyone off of this company completely!!!! It is all lies and partial truths!!! 1st) this order was originated on 6/27! The tracking they supplied was only after I reached out on the 7/6 for the 1st time to find out what's going on, then they supplied the tracking for the 1st time. 2nd) Don't let them fool you! That is also only for part of my order! I received a small portion of my order, 4 items ranging from $8 to $30... the major part of my order, the $160 part, still sitting on ship app with what I explained originally, a tracking number with no updates!??!?! I wish I could share screen shots of all our conversations Believe what you want, but don't say I didn't warn you!!!
Response from Tvibex· Jul 15, 2025
Update: Dear Sir, We refunded 50% of your order ($120) on the first day but received no further requests from you. Your package was shipped earlier—only the system failed to update, and we couldn’t intercept it. Rest assured, you’ll see the results soon. After the status updated, we added a $47 refund. You won’t lose a single cent, and you’ll receive the package shortly. ———————————— Your package was signed for within 7 days of shipment—here’s the full tracking history. Additionally, given your frustration with the delayed updates, we processed a 50% refund for you that same day. 2025-07-14 09:01 Lake Forest, US, Package delivered. 2025-07-14 07:36 Out for delivery. 2025-07-13 23:33 Arrived at local delivery center. 2025-07-13 23:33 Leaving transit country/regio. 2025-07-13 22:54 Received by local delivery company. 2025-07-13 18:17 Arrived in transit country/region. 2025-07-12 22:50 In transit, it's progressing through Post network 2025-07-12 15:27 Clearance processing completed. 2025-07-12 12:54 Clearance processing completed. 2025-07-12 11:36 LAX, Customs clearance agent received the shipment in destnation country. 2025-07-12 08:27 Clearance processing completed. 2025-07-11 16:54 Arrival to the destination airport 2025-07-11 16:54 Arrival to the destination airport 2025-07-11 14:35 Customs clearance delay. 2025-07-10 19:08 Departure from the original airport 2025-07-10 14:45 Hand over to airline. 2025-07-09 07:17 Nancheng, Depart from facility to service provider. 2025-07-09 05:01 Nancheng, Shipment arrived at facility and measured. 2025-07-09 05:01 Nancheng, Shipment picked up. 2025-07-08 11:52 Parcel information received
Henry N.
Posted
The installation was straightforward. The product was solid, and I didn't see any weak points or issues. I will update after I get a chance to test it on a trial trip. No update means everything was great.
Response from Tvibex· Jul 18, 2025
Thanks for being a valued customer! Come back anytime you need us!
Santy S.
Posted
Ordered floor mats for my tesla and it’s been almost a month and still haven’t received it. Checked tracking number and items didn’t even arrive at the FedX location. Customer service says it’s already in transit which I highly doubt it.
Response from Tvibex· Jul 21, 2025
Dear Santy, we've confirmed your package was delivered. The proof-of-delivery photo has been sent to your email - please check your inbox. Saturday, 6/28/25 7:54 AM Shipment information sent to FedEx Wednesday, 7/16/25 12:00 AM Picked up BLOOMINGTON, CA Thursday, 7/17/25 2:08 AM Arrived at FedEx location BLOOMINGTON, CA 2:09 AM Shipment arriving On-Time BLOOMINGTON, CA 5:05 AM Departed FedEx location BLOOMINGTON, CA 7:07 AM At local FedEx facility LA HABRA, CA 7:15 AM On FedEx vehicle for delivery LA HABRA, CA 3:07 PM Delivered Left at front door. Signature Service not requested. Buena Park, CA
Noel N.
Posted
Did not receive the product. They delivered it to wrong address. Please refund me to the same card payment. Thanks
Response from Tvibex· Jul 2, 2025
Per the tracking number, your order is still in transit and hasn’t been delivered yet—no incorrect address issue exists. We also reached out to you immediately about this order and await your response. Thank you. Number: 4PX3001841510342CN Package status: In transit (6 Days) 2025-06-30 01:00 CN, Shipment in transit 2025-06-28 16:56 Nancheng, Depart from facility to service provider. 2025-06-28 01:00 Nancheng, Depart from facility to service provider. 2025-06-27 05:46 Nancheng, Shipment arrived at facility and measured. 2025-06-27 05:40 Nancheng, Shipment arrived at facility and measured. 2025-06-27 05:40 Nancheng, Shipment picked up. 2025-06-25 15:23 Parcel information received =====================================
John
Posted
My package is lost in mail. No replacement or refund yet.
Response from Tvibex· Feb 10, 2025
We sincerely apologize for the loss of your package due to an error by the courier company. We have promptly reached out to you via email, hoping to establish contact, and have arranged for a replacement product. However, we have not yet received your response. Please take the initiative to contact and reply to us. We will continue to keep in touch with you. Thank you.
Vince N.
Posted
It took a long time to get the floor mats. When received they installed easily and fit like OEM equipment. Good quality, easy to clean. The linear motif on the floor mats is similar to the floor console.
HP
Posted
Great quality product at an excellent price compared to other competitors. Fast shipping as well. Black Friday discount made it an even better deal. Only limitation was the installation instructions were not included. But the linked video on the website made up for it.
