Ab
Posted
Good Tool, Poor Customer Service
The service is useful for deleting tweets and cleaning up your account. However, it’s too easy to subscribe by mistake, and I was charged without any verification step. I contacted support immediately to cancel a service I hadn’t even used, but they refused to refund me and were not helpful. Very disappointing experience.
Response from Tweeteraser· Jul 31, 2026
Hi Ab, Thank you for sharing your experience and we are sorry to hear about the frustration. After thoroughly investigating your case, we confirmed that the service was accessed and used following the subscription, which is why the refund request was not approved in accordance with our policy. We understand how concerning an unexpected charge can feel and we appreciate you reaching out to our team immediately. We encourage you to contact us directly at [email protected] if you have any further questions and we will be happy to assist you. Warm regards, The TweetEraser Team



