UKGReviews of ukg.com

Incredible Tech. Incredible people. UKG has been my best experience with HCM yet!

Easy to implement and UKG has the best customer service I’ve ever experienced. Wow. It’s like they’re a part of my team

Ready is a very strong solution! I use their HR performance and learning features and it has been so easy to use. I have also used UKG pro before and ready seems easier and has better reporting.

As an HR professional, my experience with UKG has been challenging. Since our implementation in 2025, we have encountered frequent system instability, including recurring outages and performance issues that have significantly impacted daily operations. The platform is not particularly intuitive for employees, resulting in a less-than-optimal user experience. In addition, certain features, such as time clock access, have been inconsistent in their availability and functionality. Most concerning are the system outages that directly affect critical HR processes. For example, the recruiting and hiring platform has been unavailable since June 4, 2026. As a result, newly hired employees have been unable to be moved into "Pro" status, preventing them from accessing UKG, utilizing timekeeping features, enrolling in benefits, and completing other essential onboarding activities. I have worked extensively with Workday at previous organizations and advocated for its selection during our HRIS evaluation process. While cost was a significant factor in the decision to move forward with UKG, the operational challenges we have experienced have, in my opinion, outweighed the initial savings. The frequency of outages and support issues has repeatedly raised questions about the platform's reliability and long-term value. Beyond reliability concerns, the platform feels limited in both functionality and usability when compared to other HRIS solutions on the market. While UKG offers a broad suite of tools, our experience has been that ongoing technical issues and system limitations have created operational challenges that have required significant time and effort to manage. Based on my experience, there is considerable room for improvement in system stability, user experience, and overall platform functionality.

Worst HR software ever. I’ve been working with it for 7 months and it’s so so awful. Not user friendly, complicated.

UKG Ready is intuitive, easy to use, and makes day-to-day work simpler across the organization. I especially love the mobile app because it provides convenient access on the go. Other users I know also value the platform from an admin perspective across HR, Finance, Payroll, and Operations, which speaks to its usefulness beyond just the employee end-user experience.

Junk junk and more FN junk

I’m writing this review mainly due to the issue with the UKG wallet and the earned wage access. This happened May 10, 2026. I noticed that my hours were not updating. I gave it until May 11, 2026 until I contacted support. When I spoke with their chat support, I was given the generic answers like to just wait and it will update your hours and that the hours are usually updated immediately after clocking out. So I left it alone and waited another day. On May 12, 2026 I decided to give the UKG wallet support a call. I spoke with an agent and of course I was dismissed again and my inquiries were left unanswered. Then I decided to email support. They stated they contacted their technical department to resolve the issue. Today May 13,2026, my hours are still not updated. Such a disappointment. I noticed this started when I finally opted in to receive their UKG wallet Visa card. Please be weary of this company and if you can encourage your company to avoid using this app for employee benefits, DO IT! Stay away.