UmbrellaspecialistReviews of umbrellaspecialist.com

Charles took the time to confirm and explain product availability and the expected timing for delivery given the current COVID environment. I'll provide an update after the 7 umbrellas are delivered.

When my husband ordered the base on the website, it clearly said free shipping. We got an invoice that said free shipping. Unfortunately, then we got an email the next day saying that they were going to charge us $271.32 for shipping, which was more than half the cost of the base! When I called the company, they would not stand behind their website and said it was a mistake. As a customer, I do not know that it is a mistake and fully expected the free shipping, and I feel like they should have stood behind what their website was saying (since they are responsible for their website). I will never do business with them again, as I find this to be completely dishonest Very disappointed and dissatisfied with this company.

Charles is knowledgeable and has a guiding sense in helping choose the correct product to suit our needs. Our cantilever umbrella is perfect for our space. High quality and more than expected. Umbrella Specialist has great customer service and we recommend them to all our friends.

Love love the umbrella! Came in great timing and set up looks beautiful and sturdy

With the weight of the base a white glove delivery option should be offered. Otherwise, great product.

XPO arrived with only the base of my umbrella, the driver apologized and assured me the other pallet would be delivered the next day - that never happened... For over a week I had to follow up with XPO asking them if they had found my umbrella. Never once did they call me. I then called Umbrella Specialist to lodge a dispute. They informed me that 72 hours would need to pass before they could ship a replacement. I heard nothing after the 72 hours so called Umbrella Specialist after 114 hours for an update. They then agreed to ship a replacement umbrella. Eventually XPO found the original umbrella. The box was damaged and broken apart but I accepted it anyways. The replacement umbrella will now need to be send back to Umbrella Specialist. A lot of time was wasted and I'm sure this unnecessary "overhead" is built into the sales price

Ordering was easy and efficient.

High quality! My second Galtech umbrella. First one over ten years old, still like new. Sunbrella is outstanding!!