Union PlusReviews of unionplus.org

I have a credit card issued by Union Plus, which I really like. But, based on a recent car rental from them, I will never use any of their supposedly “discount” services. I was looking for a hybrid but wanted something larger than a Prius. When I saw the picture of an SUV on their listing for a hybrid, I made a reservation. As soon as I did so, the image of a Prius appeared on the confirmation. This is false advertising—even if the fine print under the picture reads Prius equivalent. Additional fees (taxes) are also added at time of vehicle return. I expect much better.

There were several delays to my closing and questions that went unanswered.

Because UPM is a broker I did not deal with the mortgage company directly, which was ok. But the person who was helping with our martgage was very unresponsive with the title company and actually did not return calls from the title company. This was a private sale, no realtors involved so I am sure it was a little bit different, but I wish there would have been more communication on the side of UPM

Refinanced in 2019 thinking I had the Union behind me with the "benefits" of a Union Mortgage. Could have gone with another lender for a bit less in fees However, I wanted to support the Union. My loan was sold 6 months later. Need to be with co. 1 year Tobe eligible for benefits. Disappointed. Was hoping to find a lender that would keep my loan for many years. Dislike being sold off and having to reset my payments, provide proof of insurance coverage, insurance payments, flood insurance, etc every 6-12 months.

As a first time home buyer, I felt like a lot of information came to me late. The team was very nice, but it was two weeks after I was in contract that I received an email introducing me to the team of four (two people were completely new to me) and at the end of the process I was required to take a ReadyNest test which would have been more appropriate at the beginning. As a company that deals with Union members who have irregular paychecks, the team did not seem to be prepared for the multiple w2s and 1099s. I'm not sure if it was a lack of experience that made the mortgage commitment process feel so slow, but I had hoped that I would be guided through the process more clearly and efficiently. Everyone was very nice.