Poor
598 reviews
Worldwide car rental experience
united-rent-a-car.com (united-rent-a-car.com) has 598 customer reviews on Consumer Courier, with an average rating of 2.3 out of 5.
598 approved reviews, newest moderated first
Saf
Posted
Super! Everything went well! I got the car on time and the service was perfect!
Response from united-rent-a-car.com· Aug 7, 2024
Thank you for the great feedback! We’re glad everything went smoothly.we hope to serve you in the future!
Mr Brahim G.
Posted
Escroc! Même une étoile c est trop ! Zéro pointé ! Bulle
Response from united-rent-a-car.com· Aug 4, 2024
Cher client, Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience. Pour nous aider à résoudre ce problème, merci de nous contacter à [email protected]. Merci pour votre retour.
Tar B.
Posted
- véhicule programmé non disponible - état des lieux de la voiture non effectué sur la fiche remise au client ! Pas de notification des impacts - au retour demande de payer un supplément car carrosserie " sale"!!! -comportement désagréable et mensonger de l'agent Marouane à Rabat Je déconseille et conseillé une grande vigilance envers cette agence.
Response from united-rent-a-car.com· Aug 3, 2024
Dear valued costumer, we sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent rental with us. We take your feedback seriously and would like to address each of your concerns. Regarding the unavailability of the vehicle you had originally booked, please be assured that in such cases, we make every effort to offer our customers an upgrade or a temporary solution until we can provide an appropriate replacement. We understand that this situation was not ideal and regret any frustration it caused. We also apologize if the condition of the vehicle and the associated charges were not communicated clearly. All conditions, including those related to vehicle cleanliness and any potential charges, are outlined in the rental agreement, which our customers review and sign prior to their rental. We require that vehicles be returned in a clean and satisfactory condition, as per our policy, and charges for cleaning are applied only when necessary. Thank you for bringing these issues to our attention. We hope to have the opportunity to restore your confidence in our services.
ザカリアسعيد
Posted
I rented the car in Marrakech, Morocco. When I gave back the car they asked me for additional payments for car washing. The price they asked was 10 times more than the normal price. The stuff was very rude and impolite. Next time I will be more careful to choose a better rental car company than this one.
Response from united-rent-a-car.com· Aug 2, 2024
Thank you for sharing your feedback about your recent rental experience. We sincerely apologize for any inconvenience you experienced during the return process. At our company, we strive to provide our customers with clean and well-maintained vehicles. When a vehicle requires a deep or full wash upon return, we apply a charge based on the extent of the cleaning needed. This policy is outlined in the rental agreement, which is reviewed and signed by our customers at the start of the rental period. We appreciate your understanding and hope you will consider giving us another chance to serve you better.
abdeslam EL B.
Posted
impossible de joindre le sav. suis en panne à tetouan , j ai personne au bout du fils . je sais pas quoi faire
Response from united-rent-a-car.com· Jul 31, 2024
Nous sommes désolés pour la gêne occasionnée. Nos agents vont vous contacter immédiatement et vous aider à résoudre votre problème à Tétouan. Soyez assuré que nous nous efforçons de vous joindre le plus rapidement possible.
Esila
Posted
Nice experience and good car. Good service, From fatima and amine
Response from united-rent-a-car.com· Jul 30, 2024
Thank you so much for your positive feedback! We're delighted to hear that you had a nice experience and enjoyed the car and service. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you need any assistance in the future or have any more feedback, please feel free to reach out. We look forward to serving you again!
Daniel C.
Posted
Excellent service.
Response from united-rent-a-car.com· Jul 30, 2024
Thank you so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you found our car rental service to be excellent. Our team strives to provide top-notch service to all our customers, and your feedback reaffirms our efforts.
Matthew G.
Posted
Hidden charges. Tried to provide half of a baby car seat (was missing the base which makes it secure and safe). A genuine health and safety risk for my child. They then said they gave the proper child seat to another customer earlier in the day despite our prior booking. They then refused to give me a refund despite their being in breach of contract.
Response from united-rent-a-car.com· Aug 4, 2024
Dear valued costumer, Thank you for your feedback. We apologize for the issues you experienced with the child car seat. Your safety is our top priority, and we are investigating the matter. Please contact our customer care team at [email protected] so we can address your concerns and find a resolution. Thank you for your understanding.
