Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
magigi
Posted
I am getting a second pair! Of inserts. So GOOD!
Response from Upstep Custom Orthotics· Jun 8, 2026
Thank you for your wonderful feedback! We're thrilled to hear you're enjoying your orthotics so much that you've decided to order a second pair. Knowing they're helping you stay comfortable and active means a lot to us. We appreciate your continued trust and support!
edward H.
Posted
Mary responded back to me in a timely manner and answered my questions with assurance . Thank You Mary.
Response from Upstep Custom Orthotics· Jun 8, 2026
Thank you for your kind words! We're delighted to hear that Mary was able to respond promptly and provide the reassurance you needed. We truly appreciate your feedback and are grateful for the opportunity to assist you.
Robert B.
Posted
Mary was exceptional with helping me with my double order mistake.
Response from Upstep Custom Orthotics· Jun 8, 2026
Thank you for your kind feedback! We're delighted to hear that Mary was able to assist you with your duplicate order and make the process easy for you. We appreciate your support and will be sure to share your comments with her.
Greg
Posted
I asked a question via email and had the answer I was looking for surprisingly fast. I always appreciate good customer service. Thanks Ryan.
Response from Upstep Custom Orthotics· Jun 4, 2026
Thank you for your wonderful feedback! We're delighted to hear that Ryan was able to provide the information you needed so quickly. Providing prompt and helpful customer service is something we strive for every day, and we're glad your experience reflected that. We truly appreciate your support and thank you for choosing Upstep!
Keith C.
Posted
Mary was able to resolve my invoice issue with patience.
Response from Upstep Custom Orthotics· Jun 4, 2026
Thank you for taking the time to share your feedback! We're delighted to hear that Mary was able to resolve your invoice issue and provide patient, helpful service throughout the process. We truly appreciate your kind words and your support of Upstep.
Stella C.
Posted
Very efficient and polite!
Response from Upstep Custom Orthotics· May 29, 2026
Thank you so much for your kind words about our customer service!
Taylor W.
Posted
Ryan did an excellent job of helping me change what i needed from my order so that my new insoles came in the right size and for the right shoes.
Response from Upstep Custom Orthotics· May 29, 2026
Thank you for your kind review! We're so glad Ryan was able to help update your order and ensure your new insoles were the correct size for your shoes. We'll be sure to share your feedback with him. Thank you for choosing us, and we hope you enjoy your new insoles!
Barb
Posted
Realized I had ordered twice for a pair of orthotics. Noticed on my bank statement, contacted support and Mary answered immediately and had already noticed the issue. So appreciate the quickness of response from Upstep Orthotics.
Response from Upstep Custom Orthotics· May 29, 2026
Thank you for your review! We're glad we were able to quickly identify and resolve the duplicate order issue for you. Providing prompt and attentive customer service is important to us, and we're happy Mary could assist right away. We truly appreciate your support and thank you for choosing Upstep Orthotics!
