Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Ryan
Posted
Kasie was quick to help and provided quick and accurate responses. Thank you!
Response from Upstep Custom Orthotics· Feb 6, 2024
Delighted to know Kasie provided you with speedy and precise assistance. Your thanks are much appreciated!
Gee
Posted
The customer service representative, Kasie, was able to quickly update my order when I mistakenly placed the order for the wrong color! Very kind.
Response from Upstep Custom Orthotics· Jan 31, 2024
We're thrilled to hear that Kasie provided you with prompt and friendly service to correct your order issue! Your satisfaction is our top priority, and we're glad we could assist you effectively. Thank you for choosing us and for your kind words!
Paige M.
Posted
Kasie was awesome and so knowledgeable and informative with all the questions I had. I truly appreciate it and had a great experience chatting with her. Thank you Kasie!
Response from Upstep Custom Orthotics· Jan 31, 2024
We're delighted to know that Kasie provided you with knowledgeable and informative assistance, addressing all your queries effectively. It's wonderful to hear that you had a great experience interacting with her. Thank you for sharing your appreciation, and we're here to help anytime you need us!
Valerie M.
Posted
Process to order , inform were good. Simple to use website Did not receive my sole yet. I gonna send more information to medical team
Response from Upstep Custom Orthotics· Jan 31, 2024
We're glad to hear that you found our ordering process and website user-friendly. We apologize for the delay in receiving your sole and appreciate your patience. Your decision to provide additional information to our medical team will help ensure you get the best product suited to your needs. Thank you for your feedback and for working with us to enhance your experience.
Mike K.
Posted
Kasie was wonderful and professional and very informative.
Response from Upstep Custom Orthotics· Jan 31, 2024
That is great! THANK YOU FOR SHARING!
Debra M.
Posted
Asked all the right questions, really know what's up with feet.
Response from Upstep Custom Orthotics· Jan 31, 2024
We're thrilled to hear that our team's expertise in foot care met your expectations and that you received the thorough guidance you needed. Understanding our customers' unique foot health needs is crucial for us, and we're glad we could assist you effectively. Thank you for your positive feedback!
Marcos S.
Posted
Kasie was great in answering all my questions!
Response from Upstep Custom Orthotics· Jan 31, 2024
PERFECT! Thank you for letting us know!
J W.
Posted
Kirsten entered some information on my two orthotic orders and was helpful and kind. Thanks!
Response from Upstep Custom Orthotics· Jan 31, 2024
We're glad to hear that Kirsten was helpful and kind in managing your orthotic orders. Your satisfaction is important to us, and it's wonderful to know that our team is meeting your needs effectively. Thank you for taking the time to share your positive experience!
