Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Ixia I S.
Posted
I'm very excited about the possibility. Can't wait for this opportunity 🙌
Response from Upstep Custom Orthotics· Jan 11, 2024
We're thrilled to hear your excitement! Sharing your enthusiasm fuels ours as well.
Chris
Posted
Kristen resolved my issue within mere seconds! That's great customer service! Thanks Kristen!!!
Response from Upstep Custom Orthotics· Jan 8, 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that Kristen was able to promptly resolve your issue, providing you with excellent customer service. Our team strives to ensure swift and effective solutions, and it's always gratifying to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again!
Ryan
Posted
This will be my second set of Upstep orthotics. My first set I use for my hiking boots and work boots. Unfortunately, those orthotics sit a little high for my low rise shoes and rub my heel in the wrong way (not the companies fault. The ones I do have, though, have helped relieve heel and achilles pain. I like these orthotics so much that I decided to get a second set that are designed for my low top shoes. Since they already have my fit from the previous order, this was a really simple process.
Response from Upstep Custom Orthotics· Jan 8, 2024
Thank you so much for your continued trust in Upstep orthotics! We're thrilled to hear that your first set has effectively addressed heel and Achilles pain in your hiking and work boots. We appreciate your understanding regarding the fit in your low-rise shoes, and we're delighted to assist in creating a second pair designed specifically for your low-top shoes. It's wonderful to hear that the ordering process was seamless for you, and we're glad to have you as a valued customer. If there's anything more we can do to enhance your experience or address any concerns, please don't hesitate to let us know. We look forward to providing you with another comfortable and supportive pair of orthotics! Thank you for choosing Upstep!
customer
Posted
Just ordered the impression kit. Ordering was fast and easy
Response from Upstep Custom Orthotics· Jan 8, 2024
Thank you for choosing our impression kit! We're thrilled to hear that the ordering process was swift and hassle-free. If you have any questions or need further assistance throughout this process, feel free to reach out. We appreciate your trust in our service!
Brian S.
Posted
Very thorough, I was impressed by all the questions it asked pertaining to my current footwear
Response from Upstep Custom Orthotics· Jan 8, 2024
We're delighted to hear that you found our questionnaire thorough and impressive! Your feedback is valuable to us, and we appreciate the time you took to share your thoughts. If you have any further comments or suggestions, feel free to reach out. We're here to ensure your experience with us exceeds expectations.
Joe
Posted
Asked very pertinent questions for the molding process, I have a heel spur, so we’ll see how they do once I use them.
Response from Upstep Custom Orthotics· Jan 8, 2024
Thank you for sharing your feedback! We're glad to hear that you found our questions pertinent to the molding process. Addressing specific concerns like a heel spur is crucial for tailoring our products to your needs. We appreciate your trust in our process, and we look forward to hearing about your experience once you've had a chance to use them. If you have any further questions or need assistance, feel free to reach out. Wishing you comfort and relief with your new orthotics!
Leo
Posted
Mary is detailed-oriented. I appreciate the responses to my questions.
Response from Upstep Custom Orthotics· Jan 8, 2024
Thank you for your kind words about Mary! We're delighted to hear that you appreciate her detail-oriented approach and the thorough responses to your questions. Providing excellent service is our priority, and we're glad Mary could assist you effectively. If you have any more questions or if there's anything else you need, please don't hesitate to reach out. We value your feedback and your satisfaction is important to us!
Caryn T.
Posted
Mary was very helpful and directed me to the links I needed to get the right products.
Response from Upstep Custom Orthotics· Jan 8, 2024
We're thrilled to hear that Mary was very helpful and successfully directed you to the links needed to find the right products! Providing assistance and ensuring you have the information you require is our goal, and we appreciate your positive feedback. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. Thank you for choosing us!
