Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Connor M.
Posted
Very fast responses and great help when you need it.
Response from Upstep Custom Orthotics· Dec 20, 2023
Thank you for your kind words! We're delighted to hear that you experienced fast responses and great assistance. Our team is committed to providing excellent service, and we appreciate your feedback. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. We value your satisfaction.
Katrina
Posted
KASIE was great and is checking on my order for me.
Response from Upstep Custom Orthotics· Dec 20, 2023
Thank you for sharing your positive experience with Kasie! We're thrilled to hear that she was great and is assisting with checking on your order. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
Rodney F.
Posted
Simply that they worked. They made a big difference.
Response from Upstep Custom Orthotics· Dec 20, 2023
We're delighted to hear that our orthotics and efforts made a big difference for you. Your satisfaction is our goal, and we appreciate your positive feedback. If there's anything else we can assist you with or if you have further comments, please feel free to let us know. Thank you for choosing our service.
Private
Posted
Mary helped me find my order number and complete my order. I do think you should make charge to your receipt and include the order number on that receipt
Response from Upstep Custom Orthotics· Dec 18, 2023
Hello! We're glad Mary could assist you in finding your order number and completing your order. Thank you for sharing your feedback about including the order number on the receipt—we'll definitely take that into consideration to enhance our service. If you have any more suggestions or if there's anything else we can assist you with, feel free to let us know. We appreciate your input!
Sharon R.
Posted
Kasie responded to my question very quickly and made me feel comfortable about my order
Response from Upstep Custom Orthotics· Dec 18, 2023
Hello! We're delighted to hear that Kasie was able to respond promptly and make you feel comfortable about your order. Providing a positive and reassuring experience is always our goal. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and appreciate your trust in our service!
LD
Posted
Kasie was very helpful, impressed that I got a real person. I will giving these a try, as soon as I get back from my errand.
Response from Upstep Custom Orthotics· Dec 18, 2023
Hi there! Thank you so much for your kind words about Kasie's assistance. We're thrilled to hear that you appreciate the personalized support. Feel free to reach out if you have any questions or need further assistance when you get back from your errand.
doug S.
Posted
very good support on my questions
Response from Upstep Custom Orthotics· Dec 18, 2023
THANK YOU!
Sandra S.
Posted
The product is the biggest effective purchase I have made of any product I have ever purchased on-line. ! Great communication from the UpStep Company about the progress of producing my orthotics!
Response from Upstep Custom Orthotics· Dec 18, 2023
Thank you so much for your glowing feedback! We're thrilled to hear that your purchase from UpStep has been the most effective one you've made online. We take pride in providing excellent communication and keeping you informed about the progress of your orthotics. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and are delighted that you had a positive experience with our product and service.
