Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Shay and Kam A.
Posted
Samantha was extremely helpful, professional and prompt. Her help was amazing.
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for taking the time to share your positive experience with Samantha! We're thrilled to hear that she was super fast and effective in providing you with the information you needed.
Evan
Posted
Kassie was great. She actually answered a question when I was fully expecting an answer that just talks around my question like most customer service places
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you so much for your kind words! We're delighted to hear that Kassie provided you with straightforward and helpful assistance. Our team is committed to delivering exceptional customer service, and it's fantastic to know that Kassie met your expectations. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your support and look forward to serving you again.
Alfredo A.
Posted
So helpful and kind.. love the experience.
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing excellent customer support is a top priority for us, and we're delighted that you found our team helpful and kind.
Jason S.
Posted
Kasie was helpful, attentive and very insightful.
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for taking the time to share.
Logan B.
Posted
Samantha was very helpful with my order!
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you so much for your kind words! I'm delighted to hear that Samantha was able to assist you with your order. We strive to provide excellent customer service, and it's always rewarding to know when we've met that goal. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future.
Kate
Posted
Samantha Burks was such a big help. She answered my questions quickly and precisely. Thank you for helping me order another pair of orthotics for my son. They are AMAZING!
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for reaching out, and we're delighted to hear about your positive experience with Samantha Burks! We're thrilled that she could assist you promptly and precisely with your questions. It's wonderful to know that you're pleased with the orthotics for your son. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your feedback and value your trust in our products.
Joe C.
Posted
She answered all my questions and was a real person.
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for your kind words! We're glad Samantha could assist you effectively, providing answers to your questions. Our team takes pride in offering personalized and helpful service. If you have any more inquiries or need further assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to meet your needs.
Annie P.
Posted
Very kind and helpful.
Response from Upstep Custom Orthotics· Dec 1, 2023
Thank you for your feedback! We're delighted to hear that our team member was kind and helpful in assisting you. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment. If you have any more questions or need assistance in the future, feel free to reach out. We value your business and are here to help!
