Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Monica D.
Posted Jul 4, 2023
Mary was great!!
Mary was great!!
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you! We love GREAT! Youre GREAT for sharing your thoughts!
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Brian C.
Posted Jul 4, 2023
Mary rocks
Mary answered all my questions and was very knowledgable
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you!!
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kimmie
Posted Jul 3, 2023
Amazing customer support!
Shahar Rozen is the one who helped me and the best customer service! Had problems with my initial inserts and they fixed the problem and had a new pair sent out. Best orthotics I've used, God rid of my knee pain, and foot pain. I can wear them all day as a police officer and it helps so much!
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for providing such a kind review about Shahar and our custom orthotics! So glad we were able to get it perfect for you!! Stay safe, officer! Welcome to the Upstep family!
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Amy
Posted Jun 30, 2023
Chat Messaging
I used chat and it was extremely fast and Mary was fast kind and complete with answering my question. Thank you.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for using all the features on our website! We are thrilled to provide you with the utmost best service for a delightful experience.
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Mell
Posted Jun 30, 2023
Customer Service was really great
Customer Service was really great. Kasie was able to answer all my questions and provide great suggestions.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you. It is so lovely to hear this over and over about our Customer Service team! They work with heart as we all do here at Upstep!
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Marta
Posted Jun 30, 2023
Samantha was wonderful with all info…
Samantha was wonderful with all info related to my issue and promptly started working on resolving my problem.
Response from Upstep Custom Orthotics· Jul 5, 2023
You are most welcome! We deeply appreciate hearing your thoughts! When you choose Upstep, you are a foot above the rest!
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Mike
Posted Jun 29, 2023
Looking forward to getting some great orthotics!
I am happy to find such a vendor as I need some custom orthotics. I am excited to try this program out as I am pretty particular about my orthotics and am a Nurse Practitioner in Urgent Care and Orthopedics so am pretty well versed in the need for orthotics. Mary was very helpful although could not honor the but one get one free offer I saw on your Facebook post. Unfortunately, I am getting the run around now, for the past 2 weeks, about pricing and how many orthotics I actually ordered. Have been trying to communicate with customer service but they quit responding when I asked for a refund. Tried calling but nobody answers the phone and you have to leave a voicemail and they say they will respond in 24 - 48 hours but my first call bank was much longer than that and came when I could not answer the phone. I called back and had to leave another voicemail with no response yet after 3 days. Have also written to customer service with no response. Feeling like this company is a sham now. Very disappointed.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for choosing Upstep! We have so many nurses that visit us and find comfort in knowing their feet are going to feel better during their 12 hour shifts. Its nice to know we have many different communities here and all are welcome!
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Margo M.
Posted Jun 29, 2023
Great experience
Samantha in customer service was great to work with. When a problem developed while ordering a duplicate set of inserts she followed through with the design department for me. She was super quick in responding to my emails and she worked with me on the pricing and made sure I was happy. A very pleasant experience
Response from Upstep Custom Orthotics· Jul 5, 2023
Fantastic to hear! We only have Foot Specialists here that work from the heart. We believe it really makes difference and we see that you did too! Thanks again!
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