Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mike
Posted
Answered my questions and gave great feed back to help solve a problem.
Response from Upstep Custom Orthotics· Jan 26, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Clyde B.
Posted
Very timely response. Mary was very helpful and courteous.
Response from Upstep Custom Orthotics· Jan 26, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Gina Johnson L.
Posted
Mary was exceptionally responsive answering all of my questions and providing the requested info efficiently and effectively.
Response from Upstep Custom Orthotics· Jan 26, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Heather C.
Posted
The insoles didn't work out for me, but the customer service was great and I received a refund as promised. I think they have a great product, I just have complicated issues with my feet and hips that are beyond what any insole can do. I would recommend to anyone else though.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Linda M.
Posted
Ryan was very accommodating answering all my questions.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Flo B.
Posted
Custom Orthotics were life changing. My feet are a foundation are my foundation and needed support!
Response from Upstep Custom Orthotics· Jan 21, 2026
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
John B.
Posted
Prompt attention to my question and effect solution.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Michael P.
Posted
Its always been a good experience. I love the fact that the team stays in constant contact,and always reliable in a response. Thank you
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
