Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
miriam C.
Posted
Great product!!! Im back on my feet again:) best insoles for my dog walking sneakers
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you for your review! We’re glad the custom orthotics are comfortable and meeting your needs.
Ellyn S.
Posted
Fast, friendly and easy thank you Mary
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Rusty
Posted
Fast friendly service. Got straight to the solution.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Jonathan C.
Posted
Ryan was very quick to respond and helpful.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Jeff S.
Posted
UPSTEP creates great orthotics and their team, including Mary was tremendous help. Not sure I could have done it without her.
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Robert Z.
Posted
Mary was prompt and courteous and very friendly.
Response from Upstep Custom Orthotics· Jan 21, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Traiel S.
Posted
He was really helpful in explaining things to me. I feel good about this order. I'm excited.
Response from Upstep Custom Orthotics· Jan 21, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
DJ R.
Posted
Mary was wondefully patient is sorting out my order! She saved me from making an error that would have duplicated my cost. SO VERY helpful!!!! Very efficient and great customer service representative!!
Response from Upstep Custom Orthotics· Jan 21, 2026
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
