Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Dan B.
Posted
The customer care helper Mary really went above and beyond to help me getting all the information they needed to help me get the best product detailed for me specifically.
Response from Upstep Custom Orthotics· Dec 20, 2022
We are so grateful for your kind words. Thanks for sharing your review! Mary was happy to read this!
Mick M.
Posted
Super helpful and avle to answer questions
Response from Upstep Custom Orthotics· Dec 20, 2022
We’re so glad you had a good experience!! Welcome to the Upstep family!
Anthony
Posted
I have been having issues with my feet and my shoes and the agent was very kind and actually suggested a website to look at for shoes as none of my shoes fit anymore and even gave me a guide to help figure out my shoes size as well as sending our chat to her team so they could reach out and ask me additional questions
Response from Upstep Custom Orthotics· Dec 20, 2022
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We agree that our support staff is pretty incredible! We’re lucky to have clients like you. We look forward to working with you again in the future!
Brian O.
Posted
The ease of use on your website was wonderful. The site was laid out well and didn't have unnecessary things around getting in the way. Good job!
Response from Upstep Custom Orthotics· Dec 20, 2022
Thank you for your kind words and support! We’re glad to hear that our team’s professionalism, quality, responsiveness, and value continue to meet your expectations. Our goal is always to exceed them!
Ed Bowman, Sakima Country C.
Posted
I felt that ordering process was easy and the questions leading up to placing the order were all pertinent.
Response from Upstep Custom Orthotics· Dec 20, 2022
We’re happy you are satisfied with the ordering process! It means a lot! Thank you for choosing Upstep! We’re so thankful for outstanding customers like you. Let us know if you need anything else.
Rick
Posted
Easy process. Looking forward to relieving foot pain and discomfort.
Response from Upstep Custom Orthotics· Dec 20, 2022
We are looking forward to bringing your new orthotics to life!!! Thank you for choosing Upstep! It means a lot to us!
Eric M.
Posted
The website was easy to follow; step by step. Order was quickly confirmed with an email. Can't wait till the product arrives to begin the process.
Response from Upstep Custom Orthotics· Dec 20, 2022
Thank you for sharing your experience with us! I’m so happy that our website was easy and has made such a difference for you.
Don L.
Posted
chat was very helpful and quick in making decisions
Response from Upstep Custom Orthotics· Dec 20, 2022
Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you.
