John D.
Posted
Made things easy
Made things easy
Response from Upstep Custom Orthotics· Nov 29, 2022
We are here to help, so thank you for utilizing our live website service!

Great
3,671 reviews
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
John D.
Posted
Made things easy
Response from Upstep Custom Orthotics· Nov 29, 2022
We are here to help, so thank you for utilizing our live website service!
Alice B.
Posted
Very responsive customer service!
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you, Alice! How kind of you to share your thoughts with the rest of our community!
Phil
Posted
Samatha Burks was a great help and knowledgeable with all my questions.
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you for sharing your opinion with us. It is truly reading to hear such wonderful things about our customer service. Thank you!!
Abbie L.
Posted
Samantha Burks was awesome. She helped me understand the process and get me going. Thanks Samantha!
Response from Upstep Custom Orthotics· Nov 28, 2022
Thank you!! We will be sure to pass this on to Samantha, as we know it will make her day!
Rick G.
Posted
Very thorough!
Response from Upstep Custom Orthotics· Nov 28, 2022
Yes, we are! Glad you appreciate it! We appreciate you!
customer
Posted
Great customer support, they emailed me right away after I sent an email of pictures of the shoes I would be wearing. Also they sent continues shipping updates and I recieved the product very fast. I just sent it back yesterday Nov2522 I look forward in receiving my new inserts.
Response from Upstep Custom Orthotics· Nov 28, 2022
Thank you! We take great pleasure in designing your new orthotics. Our most sincere and most profound gratitude for your order.
Stephen G L.
Posted
Seemed to be straight forward and thorough, anxious now to see the end product.
Response from Upstep Custom Orthotics· Nov 28, 2022
We often hear how thorough we are, and we take that as a great compliment. Thank you for choosing Upstep! We are just as anxious to ship them to you as you are to receive them!
Roger E.
Posted
I had the benefit of having gone to a Podiatrist before I ordered my insoles, so it was fairly easy. Take your time when ordering, and start with a new pair of your favorite shoes when you get them if you can.
Response from Upstep Custom Orthotics· Nov 28, 2022
Great advice!! New shoes really do pair well with a new pair of orthotics!! Thank you for your feedback!!