Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Elizabeth Z.
Posted
My representative, Ryan, was very polite and quick with his responsiveness.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Bambi
Posted
Mary was a terrific help - clarified what type of orthotic I needed & made the selection process so easy.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Anna F.
Posted
Mary was very helpful and a pleasure to speak with. I thank her for her kindness and support
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
ruth
Posted
Mary is very helpful and answered my questions quickly. I’ve placed my order and will await the impression kit…
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Bob & Lee Ann J.
Posted
Mary was very helpful with me as a possible second time customer. She explained my options if I decide to reorder again. Bob
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Dan F.
Posted
Great customer service!!!
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
C W.
Posted
The chat service rep., Ryan, was very helpful in responding to my questions. His answers were thoughtful and thorough.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Patrick S.
Posted
Ryan was quick and polite.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
