Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Keita H.
Posted
Excellent. Quick resolution.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Hugo R.
Posted
She fixed my problem.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
John F.
Posted
Mary told me the orthotics are being prioritized and will ship in 3-6 business days
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Angie
Posted
A quick response and knowledge for the product.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Bruce
Posted
Easy to order our orthotics. When I had to add an extra photo beyond what the company's inquiry e-mail requested, Mary very helpfully assisted me in adding the extra photo to our order.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Kori
Posted
Quick and responsive. Great service. Thank you
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
ronnie C.
Posted
Quick response and sent what I requested within a few moments.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Mike P.
Posted
MARY was an excellent customer service rep. I had only planned on buying one pair, but due to her detailed assistance, patience with my questions, and entertaining personality I decided to buy three pairs.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
