Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Brittany M.
Posted
The chat assist was very quick to answer. I hate dealing with people and they made it very painless.
Response from Upstep Custom Orthotics· Oct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣
BrodieTV
Posted
Great pre-purchase support. Mary and Ryan replied quickly, captured all my build notes (severe flat, flexible arches with strong over-pronation; HOKA Bondi 8/9 in 4E; long-distance road running), and guided me on the impression kit. They were upfront about the current U.S.-only return-label policy and helped me use a U.S. forwarding address so I could still order from Canada. They also helped troubleshoot a checkout coupon error and kept communication clear, friendly, and no-pressure. I appreciate how they invite photos and extra info so the podiatry team can truly customize the device. Excited to test the orthotics and share results in a running video. Thanks for the professional, transparent service so far.
Response from Upstep Custom Orthotics· Oct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣
Marquis B.
Posted
I had a great experience. Mary was very helpful and also mentioned she would send a message to remind the team.
Response from Upstep Custom Orthotics· Oct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣
Sproulprowler
Posted
Mary answered all my questions and was very helpful !
Response from Upstep Custom Orthotics· Oct 19, 2025
Thanks for sharing your experience! We’re grateful for your trust and happy we could assist.
Tony R.
Posted
From the very beginning of placing my order, the communication from Upstep has been exceptional. I have been impressed with every interaction I've had with Upstep, and anxiously await receiving my orthotics.
Response from Upstep Custom Orthotics· Oct 19, 2025
We’re so glad you felt supported and informed throughout the process. our team truly cares about every step! 💙
Patrick W.
Posted
Mary was very professional and helpful. Looking forward to my new orthotics
Response from Upstep Custom Orthotics· Oct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣
Miguel R.
Posted
Magnificent and excellence customer service. I will come back for your product. Thank you do much
Response from Upstep Custom Orthotics· Oct 19, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
michael
Posted
Mary was knowledgeable and extremely helpful
Response from Upstep Custom Orthotics· Oct 19, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
