Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Patrick S.
Posted Jun 20, 2025
thank you for your help
thank you for your help
Response from Upstep Custom Orthotics· Jul 1, 2025
We are always happy to help, thank you for your review!
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Jerome R.
Posted Jun 20, 2025
Very Satisfied
I took advantage of a recent sale and bought a 2nd pair at a discount. I am a previous customer and if I had logged in first I could have clicked returning customer and gotten a discount. I communicated my question about best savings and was given a credit for being a returning customer. I appreciated the fast and clear dialogue with Mary at customer service. She answered all my questions and shared tips for best use.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad you were able to take advantage of the sale and that Mary in customer service could help you get the best discount as a returning customer. We're thrilled she provided such fast, clear, and helpful advice!
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Ricardo
Posted Jun 20, 2025
BEST CUSTOMER SERVICE
EXCELLENT EXPERIENCE
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad you had an excellent experience.
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Matt H.
Posted Jun 20, 2025
Kasie was great
Kasie was great, she provided me my tracker and helped find my package.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad Kasie was great and able to help you find your package and provide the tracking.
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Ricky J.
Posted Jun 20, 2025
Great product
Very well made, I needed assistance with my order and KASIE was very helpful. Great customer support.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad you're happy with how well-made your order is and that Kasie provided such helpful support.
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Juarez A M.
Posted Jun 19, 2025
it is really great to be able to have…
it is really great to be able to have done all of this without leaving my house. the insoles fit like a glove and are really helping my feet Mary was very helpfull with getting my order shipped and my email changed
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear, Juarez! We're so glad you had such a convenient experience, getting your insoles without leaving home. It's fantastic that they fit "like a glove" and are providing your feet with relief. We're also thrilled that Mary was so helpful with your shipping and email change!
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Tom P.
Posted Jun 19, 2025
Kasie was great
Kasie was great. Fast, friendly and efficient.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's fantastic to hear! We're so glad Kasie was great—fast, friendly, and efficient.
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Tommy
Posted Jun 18, 2025
Mary is great customer service
Mary is great customer service. Thank you
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you so much for your kind words! We're thrilled to hear that Mary provided you with great customer service. We truly appreciate your feedback and are always here if you need anything else!
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