Urban Bike TechReviews of urbanbiketech.com

I placed the order on a Sunday. Unfortunately, I inadvertently selected the wrong size for one of the items after I had already submitted my order. I sent a message to UrbanBikeTech not knowing if they would receive my update to my mistake before it shipped. I received a shipment notification based upon my original order, but once again, I think I typed my own email address wrong in the second message, so they couldn't contact me and I didn't know if they received my message. Things were busy at work on Monday, so I didn't get a chance to call and check until later that evening. When I called, they were very polite and informed me that they had received my message and updated the order before it shipped so I should get the correct part in the mail. It arrived shortly thereafter with the correct parts (despite my multiple mistakes). Thank you very much for helping me!

They care about what they're doing. Went above and beyond from start to finish. Thanks guys.

Simple, fast replacement of a Pitlock key. Urban Bike Tech and Pitlock absolutely work to provide the highest value for customers. Thank you, again.

what a pleasure to deal with a company that still has the human touch to provide excellent customer support and great products. Would definitely buy from again and again. Thanks!

Responsive and knowledgeable customer service

Good followup to inform of status of order and prompt service.

Tariff shipping drama delayed my order by 6+ weeks. UBT proactively warned me, offered the option to cancel, and ultimately ate any cost difference. I had a very positive experience due to them standing behind the transaction. Product was exactly what I ordered (this is my 2nd UBT order).

Urban Bike Tech replaced the wrong size skewer quickly and at no cost to me! They even refunded me the difference in the price of the skewer!