Rachie Y.
Posted
Never arrived and customer service aren't helpful
Order has been stuck at Heathrow for nearly 40 days now, tracking just says 'arrived at destination country' for the last 3 weeks and Royal Mail are 'still expecting it'. I have emailed them about this only to be asked to wait longer, I've reported an issue via PayPal to be refunded. To add to the annoyance I was gettinf emails requesting I leave feedback for my order long before the estimated arrival date, what a cheek to ask for that when tracking shows I haven't even had my order yet. Won't be ordering from them again.


