USDish.comReviews of usdish.com

I cannot yet review your product and service because I do not have a satellite dish installed and connected. The installation was scheduled for May 17, 2017 but was not possible because of unforeseen obstacles, On May 19 my entire roof was being replaced. The installation will take place today, May 25.

I'm giving one star but in reality it should be a no star. I am filling this out about my experience with Frontier. I am filling out this for my experience and my installer hasn't even come yet...this speaks to the exact kind of service I've had. When I called to request services two people had to help me because the first could not process my simple order for dish and phone service. I was given a reference number (acct #), a phone number and a date for installation. None of these have been accurate. When I called back they could not find my account, the customer service man repeated information back to me wrong repeatedly. Then I was given a second phone number because the first was "wrong" and someone's else's number. Then I changed apartments the first week in new location due to some apartments physical problems. I was on the phone for 45 minutes just to request a transfer of phone from one apartment to another and a change in the installation address. The installation was scheduled for Sat 8 - 12 Noon 5/27/17. I was told, after numerous times on hold that my phone would be effective 5/31/17 at new address (even though I was moving the next day on 5/25). They said they could not stop or hold the services at the old address so...if someone else moves into the apartment they have access to my phone line and I'd be responsible for charges. What...unbelievable. They they would not let me keep the installation date and time even though I was transferring (moving) from one building to the next building in same complex. They gave me a date a week later and said the installer would come from 8AM to 5PM. What happened to 9 - 12? So, I'd be missing a day of work to wait on them. Then, when I requested my phone just be disconnected due to they insisting I had to keep an open line for a week when not living in the apartment...they could not even do that but insisted I be "transferred." Wow, I haven't even had dish set up yet. This is terrible service. The person on the phone today acted as if she did not know what she was doing. Repeated things numerous times and could not answer questions and was extremely SLOW. I am so disappointed so far...

I recently moved here after living most of the last 12 years overseas. The only reason I have disc is the gentlemen I bought this place from had Dish so it seemed an easy fix just to turn it over with the company and keep that service. He had no real complaints but did not use your internet service. During the interaction with your business office it felt very high pressure sales plus they never said anything about drilling holes through the house I had hoped it would be wireless but of course it is not. Plus they never talk about the unreliability of the system when there is the slightest bad weather. The installation sent okay and the techician seemed competent and was pleasant. Two days after the initial installation we had the first light snow of the season and lost both the TV and the Internet. With some assistance from your "Complete Signal Lost" promopt on the failure screen I got it back up and running but this morning after another light snow the TV is out again and it has been for several hours. When the TV works it is okay but for the money you charge your product should be of a higher quality but, sorry to say, it is not. My other issue is with your internet. It is slow and unreliable and I rely on it to conduct business in Southeast Asia. When the internet is out it hampers my ability to conduct business and ultimately is costing me money. So all in all I am not a very satisfied customer at all and would summarize as follows: 1. Business Office is high pressure and borderline dishonest or just reluctant to lay out the ins and outs of the Dish System: 2. Expensive for the poor quality of service. 3. Internet is totally unacceptable, slow (I have gotten into the habit of calling up a web site and doing something else while I wait for the website to come up.

Sales department Lied to us to get us to sign contract will be seeking legal council.

The sales people were determined to close the deal even though the leasing office at my apt complex said a dish could not be used on my side of the building. I tried to cancel my contract the week before but they assured me the office was misinformed. The installer (who was very pleasant and punctual) was able to see at first glance that there were too many trees to install. I wasted most of my day, had to start over with a competent provider, and am still waiting for my refund! No reason to use this company!

Install in a brand new house with no drywall and an open basement looked horrible. The technician picked his own spot to drill through the side of the brand new siding without any approval. They are returning to completely redo the installation and fix all the mistakes. Hopefully round two goes better......stay tuned.

Everything they could do or say was bad. Charged extra cost of over 100 dollars. Had to miss two days work, do to the original installer placed the satellites on an electric poll which is illegal by the way. Spent at least 4 hours on the phone with service operators including the president group. Which they never called back after I requested they go over the recordings of what was promised and at what price. They said they would take off charges and only did about 1/2 of what was promised. The last guy that did the installation did get things hooked up but was after 630 pm. Before he was able to get there. Said a boss out of Colorado had call him. So I could have gone to work.. All in all I am still not satisfied on my charges and the lost work. But too tired of the run around.

I was quoted one price, and I just got my first bill, way over what I was quoted, and he put the dish beside our house, BEFORE asking!!!!!! Very happy, I plan on writing the CEO of the company