VacatiaReviews of vacatia.com

This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

EDIT: was able to get the charges fixed on their end- The person who helped me was 'Lauren Rodriguez' on the FB customer care team. (I DMed them a message on FB) I am now neutral with the transaction now! Please be aware of Hidden resort and cleaning fees totaling more than 130 dollars for a single 2-night stay-(it will not be cleaned while we are there) the company can be reached after hours on FB It is entirely unfair of the website developers to hide the extra charges- the other booking companies do not do this. Additional fees tab collapsed and not marked making this info hidden till after booking.

The price wasn't bad. But there were alot of misrepresentation and fine prints that needs to be read carefully. They do give a 2% military discount. They show a early check in fee rate at $35, when in reality it is $85. There is a $20 a day resort fee. They do not honor their price match policy. This will be our last booking through this company. VRBO will be our 1st choice being that the same villas we rented was half the price a night through them.. Good luck

Great agency!! No problem was too big for them to resolve. It was an absolute pleasure.

Worst vacation ever! Fortunately, it was only a 2.5 hour car ride to go back home. The villa was dirty, smelly, and old. There were not enough tables in the restaurants to accommodate all the guests or lounge chairs by the pool. If we were not at the pool by 9am, we sat at a picnic table - so much for relaxing in the sun. If we were not at the restaurant by 5pm, we ate PAPA JOHNS - I can do that at home. I tried to book some spa services for myself and my daughter and the girl at spa reception was so rude, instead of relaxing - I left annoyed. NICE! We only stayed 2 of the 6 nights we had booked and 1 week later I still have NO REFUND. I will be calling my credit card company tomorrow to see if they will cancel payment equal to my refund amount. I will never use or recommend VACATIA to anyone - not even people I don’t like. Total waste of my vacation time from work and my kids spring break was ruined, not to mention, now the headache of refund issues. What a mess!

My experience with customer service was awesome, they were so Hellpful and informative. Definitely using them again!

Answered all my questions Send me all information I would need about the resort help me decide what is more better for me and help me and everything fit my price range

Everything was nice in the room from the furniture to the view. The only issues we have our of the 5 nights staying was the blow dryers in neither bathroom worked & we had no hot water. It was due to power being knocked off. However, the staff tried to work promptly to get it fixed but there was no resolution before check out, but manager did assure me he was going to check into it & was nice about refunding me my resort fee for the inconvenience