VapiumReviews of vapium.com

Hasn't shipped yet....

Fast and efficient

Still havnt received my order and have emailed customer service with no contact back what so ever. Website still shows they are pre paring my order.

Good product for price I had a fair amount of difficulty with payment as neither of my Mastercards were being accepted for some reason - so I ended up paying from my Visa Debit (bank account) which was fine BUT I had to contact customer service because the failed transactions were showing on both my Mastercard accounts. They were very responsive, but did not follow up with me. Additionally, I was never notified when the item shipped so after a week of hearing nothing I contacted customer service again and this time got zero response whatsoever. Thankfully, I'm quite happy with the product itself.

No one answers the phone at head office, no return calls, little help from retailers as they are dropping the product because of bad service and supply.

I opened my new device with some excitement! I charged it for a good half day. Filled the device with product and waited for the indicator letting us know when device was at proper temperature. The haul was quite disappointing. Even with the stir stick and continued hauls, there was never really much vapor. (I packed the product into another style of vaporizer and there was plenty vapor remaining) Then I tried to connect with blue tooth, which didn't work. Friends tried connecting to their devices and that didn't work. I just want a full refund but customer service really isn't helpful. I do love that Summit+ strain hunters is nice and compact and well equipped in the box, but if it works so poorly whats the point of having it?

Besides my shipping charge issue, I love the summit. It's a whole different smoking experience. So much so, I ordered one for my mom. You must see for yourself. Vapium did in fact kindly reach out to me and offer to refund my shipping fees.

Really nice vape! Great deal for the price!