Excellent
435 reviews
Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
435 approved reviews, newest moderated first
Darryl M.
Posted
Quick, prompt response.
Response from Vault Insurance· Sep 6, 2022
Darryl, thank you so much for sharing feedback on your positive experience with Vault. We're glad to hear that you received this level of service and speed!
Travis W.
Posted
We incurred hailed damage to our home over Mother Day Weekend 2022. The adjuster, Lauraleigh Weaver, was fantastic and a pleasure to work with. Constant and transparent communication. I felt that she want to get us the best outcome. The field adjuster ( i forget her name) was also fantastic
Response from Vault Insurance· Sep 6, 2022
Thank you for your kind words, Travis! We are so glad to hear that your experience with Vault has been so positive. We’re deeply committed to a better customer experience and strive to provide the highest level of customer service in all situations. We really appreciate you taking the time to share your feedback!
Nick
Posted
I had a garage fire caused by a snapped power line in my backyard. Vault and our rep Derek Franks were very easy to deal with and not only introduced us to several quality contractors, but also continuously checked-in to make sure everything ran smoothly. I can't recommend Vault enough.
Response from Vault Insurance· Sep 2, 2022
We are so glad to hear that Derek was such a pleasure to work with. We are committed to providing our customers with the very best experience and are so glad that you are receiving just that!
David S.
Posted
We had significant water damage to our floors and were forced to move out for 3 months. Vault and our rep Derek F were extremely helpful getting us set up in temporary quarters and making sure the work was done to our satisfaction. Vault exceeded our expectations.
Response from Vault Insurance· Aug 29, 2022
David, thank you for taking the time to provide feedback. We're so glad to hear that you received such a high level of service from Derek and the Vault team. A claim can be extremely stressful and we're so happy that the process was made easier on you. At Vault, we always strive to provide the best service and feel lucky to serve customers like you!
Michael R.
Posted
Vault reviewed my case, took a short time to evaluate / determine their decision, which resolved the issue.
Response from Vault Insurance· Aug 29, 2022
Thank you for taking the time to share your feedback with us, Michael. At Vault, we strive to provide the best service and feel lucky to serve customers like you!
DEXTER A.
Posted
I had to have my car towed, and paid the towig company myself. I then called my insurance agent and she helped me send a copy of the receipt. I received a nice email that it had been received and would be handled immediately. It was, and I received a check within a few days. I'm impressed with the service and quality of Vault. Thanks!
Response from Vault Insurance· Aug 24, 2022
Dexter, thank you for sharing feedback on your experience with Vault. We are glad to hear that your towing process was hassle-free. At Vault, we are committed to providing excellent customer service to all of our customers and are so glad to hear that you received it!
Crystal S.
Posted
Vault insurance & our appraiser Wardell Johnson did an exceptional job across the board. This was our first experience having to file a claim and everything was explained and handled perfectly! Vault helped us manage our home's damages seamlessly and easily. Highly recommend their coverage policies!
Response from Vault Insurance· Aug 24, 2022
Crystal, thank you so much for sharing feedback on your positive experience working with Wardell. We're glad to hear that you received such a high level of service. A claim can be extremely stressful and we are thrilled that the process was made easier on you! If you need anything, you can always trust Vault!
Paul G.
Posted
Claim process went smoothly. Was able to connect with Vault, report the incident and get it repaired quickly. The team was helpful in processing the claim. I initiated most calls to Vault. Would have given 5 stars if they had initiated calls to me on process for filing the claim.
Response from Vault Insurance· Aug 24, 2022
Paul, thank you for taking the time to share feedback with the Vault team, we greatly appreciate it. We’re glad to hear the claims process went smoothly and you were able to receive repairs quickly. We are deeply committed to great customer service, and would be more than happy to discuss this with you.
