Oliver G.
Posted
I would give zero stars if I could
I would give zero stars if I could. I received a baby T-shirt which was of poor quality and really ugly, I couldn’t even hold a teddy bear. I asked to send it back, and they have put delay tactics in place , including having to send videos, photos, a detailed explanation, and proof or packaging and proof it hadn’t been worn etc. I said that they can look when they receive it, and they refused to provide details unless I did. It is 2026, if a customer doesn’t like the product, and they have a 30 day refund policy, they should honour a simple return.
Response from villohome.com· Oct 21, 2026
We’re sorry your experience did not meet expectations. Thank you for your feedback, which helps us improve our service and processes.


