Villy CustomReviews of villycustoms.com

Custom price without the custom quality. I'm very upset and disappointed with this "custom" bike. There are many flaws in the paint on many pieces of this bike. I believe it's because Villy doesn't have the resources to keep up with their demand. This leads to a flawed product for a very high price. All of this exposed metal is going to also lead to rust which means this bike isn't going to last long. Powder coat has chipping issues when its under cured (meaning rush job). "The main reason for powder to peel or flake off the substrate is due to lack of adhesion between the powder and the substrate. ... Under curing is also another issue with peeling powder coat. Powder which is under cured lacks many of the mechanical properties of a cured powder." This is the case all over this bike for me and when brought to Villy's attension they said to use nail polish to cover the chips. Wouldn't be a big issue with what I saw initially but when looking more all over the bike, there are paint flaws everywhere. I'm sure more will pop up too as the bike is used. It hasn't even been used yet. Just now, I noticed the chain was very loose so I loosened the bolts on the back wheel to tighten the chain tension. When I retightened the bolts on the wheel the paint just chipped right off the frame and I didn't even tighten it all the way. While I have the bike up I noticed more paint issues on the forks near the front wheel and near the bolts on the front fork. This is just a sorry excuse for custom bike that's riding the coat tails of Shark Tank. Super disappointed.

Horrible experience, I received my bike a month ago, pieces missing, paint peeling off, wrong size seat stem. I called 3 x and a email. Finally talked to Chris, he assured me all parts will ship 9-28, never happened, called again, talked to Chris waiting for guys in shipping to give him info. 3 calls later and no receipt of promised tracking email, today is 10-7-20 still no parts as promised. This company needs to get their act together I was going to buy my wife and kids a custom bike from Villy, NO WAY.!!

We ordered this bike expecting quality and professionalism. The bike arrived late after we made it abundantly clear that we needed it on a specific date. It also arrived scratched I spoke to their marketing manager and he said "we have the highest standards I'll get a replacement out to you right away" To this day I have not received the replacement fender. Also the custom branding is just a cheap sticker. I'm surprised that they would even ask for a review.