Average
501 reviews
VinotempCustom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
Vinotemp (vinotemp.com) has 501 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
501 approved reviews, newest moderated first
MICHAEL
Posted
Love the woodwork, but the coolers never get down to 55 degrees.
Response from Vinotemp· May 17, 2017
Hello Michael, we would like to help you figure out how to get your temperature down colder. There may be some solutions we can help you with. Please email Nick at [email protected]
GARY
Posted
Really good customer service and follow through.
CYNTHIA
Posted
Good customer service, just wish the repairs were cheaper 😏
A Di V.
Posted
There needs to be more vertical space between the shelves. Larger circumference bottles, such as Pinot Noir and Champagne, are hard to fit. I felt like I have to put together a puzzle when I was adding my wines into the fridge to maximize the number of bottles per row and be able to open each row without much difficulty. Since a lot of my bottles seem to be larger sized, I averaged about 8-9 bottles per row. The noise was similar to my last wine fridge which was 10 years old and it runs about as often. Would have expected a newer model to be quieter and run less often but this isn't an issue, just an observation. The dual temperature works great and love the looks and overall design.
ROBERT
Posted
They advertise that their products are made in the United States. I paid more than market price for my product thinking that I was buying a U.S. product. When it arrived it was labeled "Made in China". I could have bought a Chinese product of equal quality for 1/3 less money. To top it off they have terrible customer service. They don't return calls or emails in a timely manner. I would buy somewhere else if I had it to do over. Regards
Response from Vinotemp· May 17, 2017
Dear Robert, We sincerely apologize for any inconveniences you may have experienced in regards to this issue. Here at Vinotemp, we take great pride in always guaranteeing customer satisfaction. We're very sorry that you feel that you have been misled. We try our best to clarify which products are made in the United States and which are from China but will take the necessary measures to fix this problem and make sure it doesn't happen again. We deeply value our customers' relationships with us at Vinotemp and are committed to providing you with the best service. If you are still having any difficulties with your product, please email our Customer Service Manager, Nick, at [email protected]. Best regards, Audrey
