VIOLETTE_FRReviews of violettefr.com

After 3 weeks and 4 emails they finally refunded me for the product that had allegedly been shipped. I love the brand but their delivery is awful.

J’ai commandé un ensemble de produits fin novembre. Je l’ai reçu début janvier. J’ai donc largement dépassé les délais annoncés. Cependant, l’équipe est tellement soucieuse de vouloir régler les contentieux que j’ai toujours su que l’aurai. De plus, j’ai quand même reçu le remboursement de ma commande et un code promo. D’autant plus que c’est plutôt de la faute du transporteur que de la marque. Les prix sont corrects, et les produits ont une bonne composition. Merci à l’équipe.

The products are sublime and the customer service top! Thank you Violette Team

Great products and customer service. Really quick and helpful. Maybe you could thing changing the shipping method for faster delivery. Thank you!

I would like to highlight the most impressive customer service I have ever experienced. Even though there was some inconvenience due to the delay in the delivery of my package (it arrived after a month), what truly stood out was the team’s extremely professional and proactive daily follow-up. I was in almost daily communication with them (great job, Shasha!), and in the end they issued me a full refund — and I still received the products. I have been using these products for years and I am a huge fan of the brand, especially the Bisou Balm.

The customer service team at Violette_Fr is one of the most responsive and action oriented that I have come across recently. My order was not delivered to my address and they helped to track it with the carrier and tried to have it delivered and when I still didn't receive it, they promised to ship it again. I am waiting for the shipment to arrive and I hope it comes soon and without issues this time. I have so far tried a few of their lip products and they are all excellent. I have ordered more products in this new shipment that I am waiting for and I have high hopes for all of them. The only area of improvement that I would suggest is the shipment and delivery time and speed which could be improved.

A family member sent me the Violette_FR x Dieux Skin eye mask, but I had an issue receiving the package at my apartment. I contacted customer service and they got back to me immediately, and were able to offer a replacement. They were warm, helpful, and prompt. A GREAT experience ordering from this company. And the reusable eye mask set is fantasic.

Great customer service when I needed help. I will return for sure.