VizilokReviews of vizilok.com

2609 E 14 Street, New York, New York

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4.5

Excellent

389 reviews

Vizilok4.5

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About Vizilok

Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places.Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors

Vizilok (vizilok.com) has 389 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: vizilok.com
Website: vizilok.com
Category: Tools & Equipment
Location: New York, New York
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 74% of reviews.
Most recent review: October 2026.

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About Vizilok

Vizilok (vizilok.com) has 389 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: vizilok.com
Website: vizilok.com
Category: Tools & Equipment
Location: New York, New York
Listed on Consumer Courier: 2026

Kwiksmith Lock & Security, I.

Posted Jan 26, 2022

I always have to contact customer…

I always have to contact customer service to complete an order since I order amounts that do not correspond to the quantity free shipping and discounts. So I have to have them make the order free shipping. They are almost impossible to get on the phone. They do not reply to messages left. The product itself is of poor quality and my client is constantly having to replace these. They manage to survive just past the 6 month warranty. I wish there was another company that made these better. Maybe there is a reason no one does. Until then this is my only option for my client.

Response from Vizilok· Jan 26, 2022

Dear Sir, Thank you for your review! Customer satisfaction is our first priority. This was the reason: 1. We waived the shipping cost from your yesterday's order even though the quantity was not corresponding to our shipping policy (we offer free shipping on Package with 6 locks only). 2. Our customer support works Mon-Fri 9am -6 pm EST. If you get the voicemail within our business hours it means that our customer support is busy with other customers. You received the email answer on your voicemail within 30 min after you left a message. Our customer support SLA is less then 60 min. 3. Regarding the quality concern: According to our Warranty we replace any product with factory defect within 6 months of purchase completely free of charge (including S&H). After that, we are offering 50% off the new purchase, given that the locks are not vandalized. You bought 2 ADA compliant locks in March 2021. We did not receive any complaints from you, but rather you ordered 8 heavy duty indicator locks yesterday, negotiated free S&H (which is contradicts our policy), received the invoice within 30 min of your inquiry. 4. We are always working to improve our customer support, as well as the product offering. We are planning to release, the heavy-duty ADA compliant collection by the end of 2022. You may want to consider the indicator deadbolt from Schlage, or indicator lock from Cal-Royal. We have more than 10,000 happy customers, who stays loyal to our brand. FYI, ADA compliant Vizilok is protected by pending patent.

Vizilok reviews

389 approved reviews, newest moderated first

Ethan B.
Posted Jan 30, 2022
Product work perfect!!!
Product work perfect!!!
Response from Vizilok· Feb 16, 2022
Thank you, Ethan, for your feedback! It means the world to us!
Aidan R.
Posted Jan 29, 2022
I got my order on time and the…
I got my order on time and the comunication from Vizilok was about the order was excellent from start to end
Response from Vizilok· Feb 16, 2022
Thank you so much for your kind words, Aidan!
Kwiksmith Lock & Security, I.
Posted Jan 26, 2022
I always have to contact customer…
I always have to contact customer service to complete an order since I order amounts that do not correspond to the quantity free shipping and discounts. So I have to have them make the order free shipping. They are almost impossible to get on the phone. They do not reply to messages left. The product itself is of poor quality and my client is constantly having to replace these. They manage to survive just past the 6 month warranty. I wish there was another company that made these better. Maybe there is a reason no one does. Until then this is my only option for my client.
Response from Vizilok· Jan 26, 2022
Dear Sir, Thank you for your review! Customer satisfaction is our first priority. This was the reason: 1. We waived the shipping cost from your yesterday's order even though the quantity was not corresponding to our shipping policy (we offer free shipping on Package with 6 locks only). 2. Our customer support works Mon-Fri 9am -6 pm EST. If you get the voicemail within our business hours it means that our customer support is busy with other customers. You received the email answer on your voicemail within 30 min after you left a message. Our customer support SLA is less then 60 min. 3. Regarding the quality concern: According to our Warranty we replace any product with factory defect within 6 months of purchase completely free of charge (including S&H). After that, we are offering 50% off the new purchase, given that the locks are not vandalized. You bought 2 ADA compliant locks in March 2021. We did not receive any complaints from you, but rather you ordered 8 heavy duty indicator locks yesterday, negotiated free S&H (which is contradicts our policy), received the invoice within 30 min of your inquiry. 4. We are always working to improve our customer support, as well as the product offering. We are planning to release, the heavy-duty ADA compliant collection by the end of 2022. You may want to consider the indicator deadbolt from Schlage, or indicator lock from Cal-Royal. We have more than 10,000 happy customers, who stays loyal to our brand. FYI, ADA compliant Vizilok is protected by pending patent.
Erma G.
Posted Jan 12, 2022
Locks are always in stock and the…
Locks are always in stock and the delivery is super fast.
Response from Vizilok· Jan 26, 2022
Thank you ,Erma!
Stephen K.
Posted Jan 12, 2022
Great customer service!
Great customer service!! I had a problem with a product and they took care of it right away for me.
Response from Vizilok· Jan 26, 2022
Thank you, Stephen, for your great review!
Lynda W.
Posted Jan 8, 2022
good quality
good quality, cost-effective and looks nice
Response from Vizilok· Jan 26, 2022
Thank you, Lynda! Do you have any concerns or questions? We will be happy to help: [email protected]
Kari H.
Posted Jan 6, 2022
Commercial ANSI strike would be great
Commercial ANSI strike would be great! Still we keep them in stock as we recently got many specs with these locks
Response from Vizilok· Jan 26, 2022
Hi, Kari! Thank you for your feedback! We are happy to do business with your company :)
Paul G.
Posted Jan 5, 2022
Ana was GREAT!!
Ana was GREAT!!
Response from Vizilok· Jan 26, 2022
Thank you, Paul, for your feedback!

VizilokReviews of vizilok.com

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About Vizilok

About these reviews

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Product work perfect!!!

I got my order on time and the…

I always have to contact customer…

Locks are always in stock and the…

Great customer service!

good quality

Commercial ANSI strike would be great

Ana was GREAT!!