Vortex OpticsReviews of vortexoptics.com

Absolutely the best customer service in the industry. Own many of their products and all preform well above their price point. The few issues I have had were promptly handled free of cost and with an extra bit of swag thrown in with it. As long as they keep up the excellent service they have a lifelong customer here

Unbelievable customer service! I emailed them in the evening that I am missing a screw for the eyepiece of my spotting scope. The next morning, I got an email that they are shipping me a new eyepeice!

These guys legitimately deserve over 5 stars and I mean that. I've had nothing but good luck with their optics and even better dealings with their customer service. I got a piggyback set up for a sig tango6t dvo and it was the only one for their alpha mount I could find and it was made for the RMR. I have a new Vortex enclosed red dot thats a dpp footprint. I emailed them about adapter plates. They literally said ones on the way and 3 days later it arrived with a massive variety of screws all sorted and labeled. So now my vortex is at 12 o'clock on my odd sig optic. But my strike eagles are some of my favorite budget optics.

Great Great company to deal with warranty is second to none. My first claim ever on a 200 dollar optic I bought 10 years ago they responded and sent me everything needed to mail off postage paid within 15min. Within a week they informed me optic could not be fixed and would send me there newest 300 dollar comparable optic with a free mount. Awesome costumer service Vortex customer for life.

Their warranty program is second to none - they take care of their customers and back their gear.

I received amazing customer service with Newpro after contacting them about a part that I had lost on my binoculars. I received a very prompt reply to my email to say that they will post me a replacement part free of charge which arrived the next day. Thank you so much!

This company has just earned a customer for life I sent my range finder back because it was reading incorrectly no questions no run around no excuses they sent me a new one back because mine was not repairable.now you can buy optics of any kind and any where but in this day and age for a company to stand behind their product like that is why I will switch every scope and every pair binoculars over to vortex so I will have some Leopold stuff for sale soon thank you

I have eleven red dots. Seven are from Vortex. Several years ago, after trying low end and higher end optics, I settled on Vortex as my preferred optic. While I still have some "lesser quality" dots, they are reserved for my low recoil 22 lrs or my "used up and probably worthless" pistols. I shoot them in competitions on higher quality pistols chambered in 22lr, 22wmr, 9mm, 45acp, and even 10mm (yes...they hold zero). Also used on rifles in 22lr, 22wmr, 9mm, 556, and 308. I started with the Viper and loved it. I now have Vipers, Crossfires, Venoms, and a Defender. I have Vortex scopes on long range rifles. I have found these optics to be very reliable (I shoot at least weekly), accurate, and of very good quality. The real outstanding part of my recommendation is their "no questions asked" warrantee! Their customer service is unquestionably the best I have ever encounter! They just seem to be nice people that want to take care of their customers and make they satisfied. I have even had dots replaced that I had damaged myself and they replaced them (I offered to pay for my negligence) Just simply an incredible company!