Michael S.
Posted
Too much incompetence.
I think they subcontract the actual work and do not appear to care about the competence of their subcontractors. In any case, there is a wide disparity in ability among those who do the work. If you get a good one (about 3 out of 10), you can count on your 10-20 image project being satisfactorily completed in a couple hours. The incompetent ones have little design sense and do not even appear to read your comments. You'll spend a lot of time going through round after round of corrections and it will take the better part of a week to complete your project. I've spoken to management, but no changes have been made. If they can fix the subcontractor competence problem they would be a valuable asset to any property manager, but it doesn't seem to be happening. We're considering investing in proprietary vs software, but that's not really the business we're in. We'll keep working with them for now, because if we can get it right, it's our preferred method. They've earned three stars in my book, and I hope to add another, soon.
Response from VirtualStaging.com· Feb 7, 2025
Hi Michael, we appreciate your feedback and the opportunity to clarify a few things. We do not subcontract our work—never have. Every project is handled by our in-house team, which is why our delivery times are unmatched. If we outsourced, the ETAs we promise simply wouldn’t be possible. Our team put a lot of effort into completing your projects, even when there were challenges in communication. Given the repeated misunderstandings and your concerns, we would have assumed our service wasn’t the right fit for you, but we noticed you placed new orders even after posting your review, so we must be doing something right 🙂 Regardless, we appreciate your business and remain committed to providing the same level of service to all our customers. As long as we maintain a respectful working relationship, we’ll be happy to continue fulfilling your orders. We wish you the best with your own virtual staging solution when the time comes. -Andrew