I asked to move my reservation back 1 day due to a music festival getting canceled due to weather. I would still be paying for 2 nights and the condo is available. They are not allowing me to move the dates. I will never use this company again, this is terrible customer service.
Response from Vuestay· Oct 19, 2026
We're sorry to hear that we weren't able to work with you on adjusting your reservation dates. We understand how frustrating that must have been, especially with the festival cancellation. Your feedback about how we handled this has been shared with our team, and we take it seriously. We'd genuinely appreciate the opportunity to make this right with you privately, and we hope you'll give us a chance to do better.
AM
Alice M.
Posted
Worst stay ever!
This property "Wine down Cottage" in Union Pier MI: not well maintained. Toilet (MBA) broke on first day and was not fixed during our 5-day stay. Not very clean. Rugs worn and dirty. Other toilet also very old and not sure how long it will work! Dishwasher washes but doesn't dry......
I called/texted every day and was always told they would notify "on-site team"--NO RESULT!
DO NOT STAY HERE and DO NOT BOOK WITH VUESTAY!!!!!
Response from Vuestay· Sep 25, 2026
We're truly sorry to hear that your stay fell short. A broken toilet that wasn't repaired during your visit, combined with the cleanliness and maintenance concerns you noted, is not the standard we hold our properties to. We're genuinely disappointed that you weren't able to enjoy your time there, and we appreciate you taking the time to share this feedback.
Your experience has been shared with our property owner, local team, and maintenance crew so they can review what happened and address these issues. We know this doesn't undo your stay, but we want you to know we're taking this seriously.
AS
Andrea S.
Posted
Dead rodents and horrible odor
This was a repeat stay at a property in Fenwick Island. Last year, property management was Vacasa. I gave excellent review of the whole experience. This was an awful experience with poor response from VUE Stay. There was a dead rodent in the kitchen, with droppings noted. The cleaning personnel were on site at our arrival. Multiple calls, communication, texts, pictures sent, and no one came to rectify. They sent an air purifier via delivery truck, in hopes to cover up the offensive smell. There were dirty linens and bedding in the garage. A sliding door that was broken. Trash left in outside receptacle overflowing and not placed in street side containment site.
Response from Vuestay· Sep 25, 2026
We're truly sorry to hear about the conditions you encountered during your stay. A dead rodent and droppings in the kitchen falls far short of the standard we hold, and the delayed response to your concerns made it worse. We understand your frustration, especially after having such a positive experience with your previous stay.
Your detailed feedback has been shared directly with our property management team, housekeeping, and maintenance for a thorough review of what happened during your visit. We take this seriously and appreciate you taking the time to report it so clearly.
CB
Caroline B.
Posted
Poor property condition and repeated broken promises
We rented through VueStay in August. When we arrived, two of the beds had no linens, and the property was not properly cleaned. We contacted VueStay about the issues, and they acknowledged the problems.
VueStay specifically told us that they would reimburse the cleaning fee because of the condition of the property. We were given this assurance multiple times, and we followed up more than once. Despite all of those promises, the reimbursement was never made.
Things don’t always go perfectly with a rental, and I understand that. What I find unacceptable is promising a customer repeatedly that an issue will be resolved and then simply not following through.
If you’re considering booking through VueStay, I would think twice. The condition of the property was disappointing, but the lack of follow-through afterward was worse. Based on our experience, I would not trust VueStay to make things right if you encounter a problem.
To follow up after they responded with their apology .That is all that it is…words. Actions speaks louder than words and I have still yet to receive the promised compensation. Stay away. Plenty of other options if you want to stay at the Sea Colony.
Response from Vuestay· Sep 25, 2026
We're genuinely sorry to hear about the unclean conditions and missing linens when you arrived, and we're especially sorry that we didn't follow through on the reimbursement we promised you. That falls short of the standard we hold ourselves to, and you're right to be frustrated.
We've shared your experience with our leadership team and the property owner so they can review what happened and understand where we let you down. Your feedback matters to us, and we take it seriously.
The VueStay Team
DA
Dave
Posted
Terrible property management
The house at Bayside was a beautiful and it was a comfortable, clean, spacious, and well furnished place, but the property management company Vue Stay has been one of the worst experiences I have ever had at a rental. Upon arrival the electricity in one of the rooms didn't work. We requested an electrician to come resolved the issue on the first day. Due to poor responsiveness, we were left wondering if anyone would show up to fix it. Well, we were without electricity in a critical room for our entire stay. We understand things like this happen, but the lack of effort to resolve it and empty promises throughout the week were unbearable. I tried repetitively for two months after our stay to negotiate reasonable compensation for this, but it was more of the same - empty promises and weeks passed without a reply and without resolution.They also do not disclose the exorbitant pool fees until after booking. Pool fees for our groups costus an extra 1,050. To make it worse, this amount was 75 more than was written in the signed agreement, which they would not honor.I wish I could recommend this place because it was a lovely house, but it is so poorly managed that you really need to find another place. AVOID VUE STAY!
Response from Vuestay· Sep 30, 2026
We're truly sorry to hear about the frustration you experienced with the electrical issue in one of the rooms and the lack of responsiveness in getting it resolved during your stay. That falls well short of the standard we hold, and we're disappointed that follow-up attempts after your departure weren't handled better. We're also sorry about the confusion surrounding pool fees and the discrepancy with your signed agreement.
Your feedback has been shared with our property management and leadership teams, and they're taking it seriously. We recognize that what happened wasn't the experience you deserved, and we genuinely appreciate you taking the time to share it.
CE
Chico E.
Posted
Garbage company
Garbage company. They expect you’ll need a lawyer to read the contract. Full refund DOES NOT MEAN FULL REFUND. Don’t ever use them.
Response from Vuestay· Sep 30, 2026
We're sorry to hear about your experience with us. Your feedback about the contract and refund terms is important, and we take it seriously. We've shared your concerns with our leadership team to review. We value your honesty, and we hope you'll give us another chance in the future.
EA
Eve A.
Posted
Absolutely awful
Absolutely awful. Terrible communication. They basically ignored me when I needed accommodations for a disability. They only text - and there were 3 different numbers I was getting messages from - none of them had answers or solutions. Terrible experience. Worst ever rental experience. I will never rent thru them again.
Response from Vuestay· Sep 30, 2026
We're sorry to hear that your communication experience fell so far short of what you needed, especially when you were asking for disability accommodations. That's not the standard we hold ourselves to, and we take your feedback very seriously. Your experience has been shared with our leadership team and property management to review how we can do better. We genuinely appreciate you taking the time to share what happened.
NS
Nina S.
Posted
Terrible Experience
We had the most disappointing experience renting a house in Bayside Resort in Delaware through VueStay Vacations. To start, they didn’t submit our information to book badges and it happened to all their guests! Secondly, the dishwasher stopped working midway through our trip and despite all the assurances from the person who texted us back - no one came or called us back to take a look at it. The house was not in good shape but I get it - it’s not their fault but the whole experience this year has been beyond disappointing. Never again would we work with VueStay Vacations
Response from Vuestay· Sep 30, 2026
We're sorry to hear your stay fell short of what you deserved. A dishwasher that stops working midway through is frustrating, and you're right that follow-up matters most when something like that happens. We appreciate you letting us know about the badge submission issue and the service breakdown you experienced. Your feedback has been shared with our local team and property management so they can review what happened during your stay and take it seriously. We understand this was disappointing, and we're grateful you told us.
