Great
3,139 reviews
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
3,139 approved reviews, newest moderated first
Denise L.
Posted
My name is wrong!!
Response from Walkinpets· Mar 9, 2023
Hi, Denise. I did check with the shipping folks. They were sure that the box had the name that you had requested. If that is not the case, please let me know. Thanks
CC
Posted
This has been a life saver for my frenchie. I didn’t think he would take to it since he is older but he loves it!
Response from Walkinpets· Mar 9, 2023
It is marvelous to hear this success story. There is nothing more rewarding than to have an older dog enjoy their new lease on life. Please let us know if we may be of assistance in the future.
Lynne
Posted
Disgusting my dig has died i wanted her ti be able to walk w her wheelchair but every harness was wrong i spoke to someone after first harness was wrong and she knew what harness i needed unfortunately we ordered small which was too small all i needed was medium large instead again wrong one semt then 5 th one was correct however she is gone and i had yo pay shipping and teturn fees 4 times that is not OK IS LIKE TO BE REFUND FOR ALL VERY SAD NOT OK
Response from Walkinpets· Mar 9, 2023
Attention to detail and product guidance is always at the forefront for our caring customer support team. Make no mistake about it we regret that we missed the mark with the order at such a difficult time. You have our deepest condolences on the passing of your dog.
Mark M.
Posted
The walking wheels is sturdy and well designed. I’m having trouble getting my dog who has paralyzed rear legs, to walk in it. Doesn’t seem to be fearful of it, but tries to back up and becomes frustrated, he’s a pit bull and stubborn.
Response from Walkinpets· Mar 9, 2023
Mark, we do have some tutorials on our website as well as our YouTube channel. While some pets can be fearful, once the fear is overcome we are confident that your pet will enjoy the wheels. We also have wheelchair specialists on staff who would be happy to work with you.
Laurie B.
Posted
The only problem I had was the lack of instructions in the box. We figured it out with the the photos on the box and some of the videos on your site but it could be a much more seamless experience. The quality of the wheelchair is great!
Response from Walkinpets· Mar 9, 2023
Laurie, you have my apologies for lack of instructions in the box. Each box has a glossy set of instructions. In this case, it appears they were not present. My shipping department just conducted a spot check of our products to ensure the presence of the instructions. It looks like your box somehow fell through the cracks. If you still need instructions, please contact our customer care group.
Stuart R.
Posted
Customer service was very poor. I called and left multiple messages to customer service and it took 3 days for them to get back to me. When they did get back their advice and support did not help.
Response from Walkinpets· Mar 9, 2023
Stuart, I am glad that we were able to get some Facetime to work through the issues with Moose.
Lisa S.
Posted
First they shipped someone else's order to me and then when I got the correct order it wasn't as advertised. There is not 2 different cutouts and no way for dogs to pee while in the harness.
Response from Walkinpets· Mar 9, 2023
Lisa, thanks for the review. The harness is designed to allow a dog to eliminate wastes. This review was shared with our product specialist. While the harness is designed to fit most dog's anatomy, there are times that we run into sizing issues. If this issue persists, we would love to talk through it with you.
Steve K.
Posted
These wheelchairs are very well made, ours fit our disabled dog easily. I really like the adjustability so we could adjust the wheel height by small amounts as the dog recovered. We set it so her toes barely touched at first, got her motion back, then gradually lowered her as she improved and could walk on her own.
Response from Walkinpets· Mar 9, 2023
Steve, customers like you make our day! The entire team at Walkin’ Pets works very hard to make sure our customers are happy, and their pets remain active and enjoying life.
