The Water GuyReviews of waterguys.com

SCAMMERS!!!!!!!!!!!!!!!!! I'm furious with this company. I ordered products back in November and have been told multiple times I will get my products when stock is back in January, March, April... etc. Now it's the end of May and still NOTHING! No order status updates, nothing but an email saying that it will ship soon. They refuse to give refunds. This place is a JOKE! How frustrating to scam people's hard-earned money especially during COVID.

My spouse placed an order for these stupid products SIX MONTHS AGO and we’re still waiting for a response or a refund. They also stole their name from a family owned business who are now getting horrible reviews on Yelp because of these jerks. DO NOT ORDER FROM WATERGUYS.COM

I ordered from them on January, 2021. They told me it would be available on the first week of March. Then they told me it would be available in April. Now it’s May 1st. Still no product and they also won’t refund you money. At this point, I’ve given up.

The worst Company and customer service I have ever bought from. I have been waiting for my order for 5 months. I did get a partial order after about 3 months but every time I ask for a refund on what still has not come since I can't get my order they say they can't give a refund. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY. They will offer a store credit which is a laugh because you won't get that either.

My experience is about the same as most on here. Ordered November 15th and never received shipping email, so I emailed them in December and they respond that their fulfillment center was waiting for the rest of the shipment to come in and that it should ship in a few days. In January, I tried calling them, left a message, never heard from them. In February, I tried to contact them again, still no response. Now here in March, four months later, I sent another email. They responded that they were waiting for a few more items to arrive and they would send it to me. I asked for a refund and they said that they could not refund my money but they could issue a store credit. So I contacted my bank and told them of the situation and they refunded my money. So if you have a similar situation, there may be a way to retrieve your money through your bank, or other financial institution that you may have used to purchase product from this fraudulent company. I hope this helps!

Ordered the pitcher and filter combo, never arrived. I contracted customer support, offered credit, mad excuses, I was scammed!!! :-(

I ordered a filtration package for shower and tap in November of 2020. TO THIS VERY DAY I haven't received as much as a shipping notice. They are refusing to cancel my order or refund my money. DO NOT BUY FROM THEM!!!!!!

Says "The Water Guy" & Site says "the Water Guys" & shows pix of a young family. Ohhh..Sooo cute. BUT NOT! Misrepresented at the start. This is a ploy & scam. Since Dec 2, 2020 I ordered their Bundle = 1 pitcher, 2 shower head filters & test kit. I checked after 3 weeks & they said a delay but be patient. Wrote again in Jan & Feb & they said I'm on "preferred shipping' list to receive in a few days & will tell when it ships. Says 'powered by Zendesk' but never give info- Zendesk is professionals & I think they're ripping off their good reputation too... writes back 'it's worst year of our lives' & be patient. Now they never call me to follow up & now just send back to me (as if it's their reply- but NOT) my own query to them. It's gotten that bad. NO MERCY now! They don't even ask if I want my $ back or tell really when this is shipping. Yet their site has phony pop ups of peeps around me buying items from them. IT HAS TO BE A SCAM & maybe from overseas. Cancelling order & complaint to their state & mine's Atty General Office. I'll not be getting a "hosing"...Creeps..They think we're stupid. We are to put up with this. I even asked them if they were in China due to delay & they said they R in USA. My atty. will find them out if they want to be "The Wise Guys"...