WealthChartsReviews of wealthcharts.com

Response from WealthCharts· Apr 18, 2026

Thank you for your feedback. We truly appreciate you taking the time to share your experience. Since your review in October, WealthCharts has been greatly improved based on feedback like yours. Our traders are loving the faster execution, reliability and better performance compared to other trading platforms out there. We were even named Best Prop Trading Platform by Benzinga in November 2025. If you have not tried WealthCharts since your review, we think giving us a second chance would be worth it. As with all things new, there can be a learning curve which is why WealthCharts has many resources to help new prop traders to the platform get comfortable with the platform. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Please send us an email or give us a call when you get a chance. We would love to connect with you about your trading experience in WealthCharts. Thank you! - The WealthCharts Family

Response from WealthCharts· Apr 18, 2026

Thank you for your feedback. We are sorry that your experience did not meet your expectations. However, since your review, we have made significant updates to the platform. Executions are faster, stability has greatly improved, and we've added more tools. On top of that, we still have our amazing support team and resources. If you are still trading on WealthCharts, we suggest using the following resources to help you navigate the platform better and customize your layout. 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp If you are still trading on WealthCharts, please give us a call or send us an email when you can. We would love to connect with you about your experience. Thank you! - The WealthCharts Family

Response from WealthCharts· Apr 19, 2026

Hi T Shrade, We acknowledge your review. Please understand that this was really meant for the prop firm that you signed up with and who set the rules for your evaluation and what you needed to specifically do to pass and get funded. WealthCharts is a frontend trading platform only and has no influence on or authority over the prop trading rules from integrated prop firms like the one you mentioned here. We hope you were able to contact the prop firm to get clarification on the rules that they set for the evaluations that you were involved with. Please remember that we have several different prop firms integrated that you can choose from and each of those have different rules for their traders to follow. If you have any questions about specifically WealthCharts, please feel free to reach out to [email protected] or give us a call at 262-299-6200. We are always happy to help our valued prop traders and regular real money traders alike! - The WealthCharts Family

Response from WealthCharts· Apr 18, 2026

Hi Richard, Sorry to hear about your experience. While there is a learning curve to every platform, WealthCharts takes pride in helping all traders get comfortable with the platform. We have a number of resources and real-time support options designed to help prevent situations like this and make navigation much easier. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Since you may still be prop trading on WealthCharts, please give us a call or send us an email. We would love to connect with you about your trading experience. Thank you, Richard! - The WealthCharts Family

Response from WealthCharts· Apr 18, 2026

Hi Pierre-Yves, We are sorry that you had this experience with our platform. It can take time getting familiar with a new platform and that is why we have an amazing support team and resources to get traders feeling comfortable with the platform. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp According to our records, it appears you did not contact us about the issues you were encountering and unfortunately, we could not provide assistance. If you are still prop trading, we hope that you will give us a second chance. Please give us a call or send us an email so that our amazing support team can answer any questions or help you get back on WealthCharts. Thank you, Pierre-Yves! - The WealthCharts Family

Response from WealthCharts· Apr 18, 2026

Hi Andres, Thanks for sharing your feedback. We really appreciate you taking the time to let us know about your experience. We understand that getting familiar with a new platform can take some time, but our goal is to make that process as smooth as possible. Our support team works with traders of all experience levels every day to help them feel confident and comfortable using WealthCharts. Here are a few resources available to help you get up to speed: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp When you can, please give us a call or email us so we can learn more about your trading experience with WealthCharts. Your feedback helps us continue to improve and better serve our traders. Thank you again, Andres! - The WealthCharts Family

Response from WealthCharts· Apr 18, 2026

Hi Travis, Thanks for your feedback. We really appreciate you taking the time to share it. We understand that it can be frustrating getting used to a new trading platform or any new software for that matter. Customizing the charts and timeframes is 100% doable in WealthCharts. We have an industry-leading support team that assists traders of all types every day to get more comfortable with the platform. The ways that we support our traders include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Being that you are a current member, we hope you take advantage of these helpful resources. Please give us a call or email when you have a chance. We would like to connect with you and make sure your experience has improved since August 2025. Thank you, Travis! - The WealthCharts Family