Little Ol' M.
Posted
I had three cell phones and wondered…
I had three cell phones and wondered what kind of value they had. I scoured the Internet for a company with a good reputation...because I'd be mailing them in. WebTradeIn's online estimator, their shipping process, their status updates and ultimately their offer was dialed in, spot on and very much appreciated. I want to also give special appreciation to Christina, because her Customer Service was exceptional!!! I would like to offer one tip to future customers -- the US Postal Service is very finicky about sending devices with batteries -- and adamant that you can't send more than TWO devices with batteries in one shipment -- and I had three phones...so if you can CHOOSE THE UPS option, do so and save the hassle -- but this has nothing to do with WebTradeIn, other than their system might be able to notice that perhaps a user will be submitting more than two devices, so USPS will be not available (or available with two separate shipping labels). Bottom line, WebTradeIn was honorable in every way. They did not nit-pick and did not try and low ball me ultimately. They paid exceptionally quickly (I chose the Check method) and I am very pleased with the entire experience. Would absolutely use again! A top-notch experience and their Customer Service and turnaround times were very laudable. Great work!
Response from Web Trade-In LLC· Sep 22, 2026
Hi Michael, Thank you so much for taking the time to share such a detailed review! We’re very glad to hear that you had a smooth experience with our estimator, shipping process, status updates, and final offer. Christina will be especially happy to hear your kind words about her customer service. We truly appreciate your trust in WebTradeIn and are glad we could make the process straightforward and hassle-free for you. We also really appreciate your feedback regarding USPS and shipping multiple devices with batteries. We’ll definitely keep this in mind as we continue improving our shipping options and customer experience. Thank you again for choosing WebTradeIn. We truly appreciate your business and look forward to working with you again in the future! Best regards, The WebTradeIn Team




