Excellent
50 reviews
WeCellTradeWeCellTrade is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.
WeCellTrade (wecelltrade.com) has 50 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 2 reviews with 3 stars · Clear filters
customer
Posted
The process of giving the company you electrictronics is easy. But there system on checking the quality of the products you sent is trash. I gave them a 2020 MacBook with some other stuff that I barely used. The price started at 1,020 and ended at 300. Did they test the earbuds I sent? Did they check that I sent the charges? Idk. But I know I will never send my things here again.
Christopher G.
Posted
Horrible does not even begin to describe the customer service that this company provides. I’ve used these services twice. First problem, no problem. Second problem was hung up on twice after asking for a manager about conflicting emails sent buy them. Bad out weighs the good, unfortunately that the way the world is. I did eventually receive a call from a supervisor named Anna who was nothing but great after submitting a message via their website and also sending an email to the general company email. That was very surprising, as most things like that go unanswered. ***UPDATE 03/09/2023: received another call from Anna after writing my initial review to discuss our previous conversation and to see if she could help resolve any further issues. I GREATLY appreciate her for doing that, taking her time yet again to try and make things right. That's rare today! She also gave me her direct number for any further communication and ask that I please give them another try if possible in the future. To clear things up, I was in no way seeking anything out of this complaint or gain in any way, not did I receive anything. I simply wanted them to be aware of the customer service that was being provided to initial calls made to the company. Anna informed me that they are working to improve on their customer services and the issue with the partially person has been discussed. Anna, thank you again for your consideration and care in providing a better customer experience, I hope that your business continues to grow and experience great success. Stars improved to a 3 due to this, FYI I never leave a 5 because if we have reached the top we have no where else to go or improve on and that is when mistakes such as bad customer service begin. Thanks!
Response from WeCellTrade· Mar 8, 2023
We are very sorry to hear about what you experienced with our company. When our office manager spoke with you on 2/22/23 regarding these issues, you stated that while you were not happy with some of the customer service that you received from us, that you were okay at that point. The office manager explained that you received conflicting emails due to an issue with our website, and she offered to give you her direct phone number so you could call her directly if you had any other issues or concerns. She also thanked you for bringing up any other customer service issues that you had and that those issues would be addressed with the appropriate staff member. We make every effort to be courteous, kind and professional with all of our customers. We welcome all feedback from customers. Again, we are very sorry that you had a negative experience with our company.
