Carrie S.
Posted
I am not happy with the Raw
I am not happy with the RAW my dog does not like it. I tried to return food and they are sending me another order that has not shipped and they will not cancel the order. Not happy with we feed raw do not recommend.
Response from We Feed Raw· Jun 10, 2024
Hi Carrie, thank you so much for taking the time to share your feedback with us. We always appreciate the opportunity to improve our customer experience. We're sorry to hear that your pup did not enjoy a raw diet. The transition can take time and patience since it may be different in taste, texture and smell than what they are used to. Did you try any of our tips and tricks like gently searing the patty, adding warm bone-broth or their favorite topper ? This can entice a pup that is not used to a raw diet and can make a world of difference. In regards to your order, we're sorry to hear that you are not happy with your most recent experience with us. We make every attempt to openly communicate with our pet parents regarding upcoming orders. We send reminders via email that your order will be processed in the coming days, so that you may make adjustments in a timely manner. Once your order is processed on Friday, each customer has the opportunity to cancel their order until Saturday at 8 PM ET. After this time, we are unable to accommodate cancellation. Due to the perishable nature of our meals, we are unable to accept returns of any kind. We sincerely apologize for any inconvenience but we're committed to ensuring your experience with us remains positive. Please let us know if we can offer any additional information.


