Sue G.
Posted
Shipping Issues
I am very happy with the raw food products contents and shipping time frame. I have two large dogs and we receive a raw food delivery every other week. The problem that has developed with the last six deliveries is that there are now 6 to 8 defrosted portions. What I have noticed is that the dried ice has already evaporated. This did not happen before, the boxes always had some of the ice still in tack. I recommend that the packaging department should add more dried ice to each box. I want all of the frozen food that I have purchased to arrive frozen! Not partially frozen Please correct this problem. Sue Gillaspy
Response from We Feed Raw· Jun 26, 2026
Hi Sue, thank you for sharing! We're incredibly sorry to hear this and want you to rest assured that we have shared your experience with the team for consideration. As always, if you have any concerns regarding the quality of your order upon delivery, please don't hesitate to reach out directly to our team for assistance. We're always here to help rectify any concerns you may have.


