Donna
Posted
The last batch of food I received was…
The last batch of food I received was mostly freezer burned. I wasn’t happy considering the cost and if it was healthy for my pup. I probably won’t be ordering more, unfortunately.
Response from We Feed Raw· Mar 18, 2026
Hi Donna, thank you for sharing. We're sorry to hear that but we did want to share that we recently updated our process and are now blast freezing our patties much faster to lock in freshness. Because our food has a naturally high moisture content, that moisture can sometimes crystallize during freezing and show up as a light layer of ice along the surface or packaging. This is completely normal and not freezer burn or damage to the food. (Freezer burn happens when food is exposed to air and dries out over time.) Our patties are vacuum sealed to protect the meat and its natural juices, which prevents oxidation. Once thawed, the patties should look and smell as fresh as always, with no discoloration or dryness. If anything ever seems off after thawing, please just let us know and we're happy to take another look.


