West & WillowReviews of westandwillow.com

Love my sweet picture of my angel fur babies!!

I appreciated the ease of uploading photos. Frame options are nice and offer variety. The finished product was perfect.

I don’t really like the gold ring. It’s too bright gold and too big. I have the silver ring I got 2 years ago and it’s perfect. I thought the gold one would be the same size.

Beautifully done

I like the picture but I’m disappointed because my photo is creased.

Disappointed with this purchase. I paid to skip the line in hopes to have portrait in hand for a birthday party. Shipping label created Saturday morning-didn’t leave until Monday. Arrived with broken frame-all four sides and shattered plexiglass. Photo bent because of it leaving a large crease and small tear. Thankfully had insurance and opted for refund instead of replacement. It was shipped in a slightly larger flattering box with one solitary square of bubble wrap approximately 6x8 inches-explains the damage. On the flip side, my husband gifted me a photo of our pup 2 years ago and we absolutely love it. The quality seems to have gone downhill since. There are many other companies out there that offer this and I will explore those options for future purchases.

Your company did awesome! Customer service was AMAZING in answering my questions, applying my discount code and changing the shipping address. Not to mention we love the picture :)

Ordered in Oct 2024 and still do not have product.