Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Grady B.
Posted
Good quality and nice memory. A little pricey but not unmanageable.
Response from West & Willow· Jan 22, 2024
Hi Grady, Wow! Reading such a great review validates the effort we put into making a product our customers love ❤️
Emily
Posted
Paid extra to have it shipped by Christmas. Had a very disappointed little girl when it did not come by Christmas and they did nothing to remedy it. Just continued to send me the tracking information showing it will arrive 2 days later. Very disappointed with customer service. Not sure what the product will look like since I still have not received it.
Response from West & Willow· Jan 22, 2024
Hello Emily, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Karen G.
Posted
I can't give an honest review until I see what happens with the complaint on broken frame.
Response from West & Willow· Jan 22, 2024
Hello Karen, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Angela K.
Posted
I am very pleased excellent customer service when I had a problem with my order. Our grand puppy’s eyes were not just quite right and the West and Willow team took care of it pronto! The end result = SUPER SUCCESS! Our daughter LOVED her gift. Highly recommend!
Melissa M.
Posted
Very accomodating when it comes to accepting requests and revisions.
Lisa D.
Posted
I loved the digitally enhanced photo/print of my sister's dog. However, for the price of the item ($97.77 with tax and shipping for a 12x16 portrait), the quality of the frame could have been way better. I was certainly surprised when the package with the portrait arrived and it was super lightweight. The frame is cheap and cheapens the portrait's quality and is absolutely not worth $100.
Response from West & Willow· Jan 22, 2024
Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Gwendolyn S.
Posted
It was so amazing it made us cry- we sure miss our girl and now we have the most perfect framed picture ever
Stacey
Posted
Fast service and great quality! Loved the pic so turned around and ordered another for a friend! ❤️
