Patricia I.
Posted
Christmas Surprise
I cannot wait for my daughter to open this gift on Christmas Eve. She is going to love it. I did take a peek before I wrapped it and it is beautiful.

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Patricia I.
Posted
I cannot wait for my daughter to open this gift on Christmas Eve. She is going to love it. I did take a peek before I wrapped it and it is beautiful.
Christina S.
Posted
Can see no details in the faces of my 2 Belgian mals all you can see is black snouts. I won’t even gift this to my husband. I regret ordering it.
Response from West & Willow· Dec 30, 2023
Hi Christina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
SPENCER C.
Posted
This was a very misleading product. The picture of what I sent is not the item I received. The dog I received does not have a smooth coat and the eyes are incorrect. I do not recommend this product for the $$$$ I spent. I can't even give this to the person as a gift. Very dissapointed.
Response from West & Willow· Dec 30, 2023
Hi Spencer, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Talor
Posted
I ordered a framed dog portrait for a friend for Christmas. It came, and it is perfection. I couldn’t be happier with the illustration and the overall quality of the gift. Highly recommend for any animal lover this is such a unique gift.
Alishia L.
Posted
Amazing customer service, artwork arrived a little wrong but they offered to fix it and send it without additional charges which is amazing. Couldn’t be happier
Michele L.
Posted
It is perfect. Can’t wait to give it to my husband for Christmas.
Kathy G.
Posted
I am so impressed with the personal attention I received from this company. They are so focused on making sure my experience was good and that I was happy with the final product. I will recommend them to friends and family!
D. D.
Posted
Both items in my order were incorrect when I retrieved them. They worked with me on one of the items, but would not accept that they may have made a mistake twice on one order.
Response from West & Willow· Jan 15, 2024
Hello Darren, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.